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CCB Risk - Oversight Management - Operational Risk Manager - Vice President

Req #: 180002084
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
JP Morgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Our Firmwide Risk Function
Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment. 
CCB Risk
Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others
Operational Risk is the risk of loss resulting from inadequate or failed processes or systems, human factors, or external events. Operational Risk Oversight (ORO) is an independent “second line of defense” that proactively identifies potential operational risks and ensures adequate controls are in place to guard against financial loss. ORO is responsible for maintaining, monitoring, updating, and executing the firm’s Operational Risk Management Framework.
Our mission is to provide strong and sustainable Operational Risk Oversight for Chase Wealth Management through independent and continuous oversight aligned with the firm-wide Operational Risk management framework. Our coverage model includes coordinating with business stakeholders in risk identification, mitigation per appetite, analysis and reporting.
Responsibilities Include (but not limited to)
  • Maintain awareness of risk and control issues within the business whether self-identified or from internal /external audit 
  • Review internal and external Operational Risk errors for opportunities to implement new preventive and detective controls
  • Evaluate the strengths and weaknesses of existing controls and provide business direction on opportunities for improvement
  • Provide an independent, objective view of operational risk assessments, mitigation strategies and emerging risks
  • Understand the area’s Risk Control Self Assessment (RCSA), Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gaps
  • Maintain strong business relationships with internal clients and deliver presentations to senior audiences 
  • Participate in various Operational Risk and LOB meetings related to operational risk and control matters
  • Perform Targeted Risk Assessments by utilizing the Operational Risk management framework
  • Develop positive working relationships and act as liaison with Corporate Operational Risk (COR) and peers across CCB Operational Risk Oversight in order to understand requirements and ensure an appropriate/consistent approach is adopted, and assure an open environment for collaboration, risk identification and remediation
  • Work with Operational and Control Officer personnel to obtain and review data necessary to evaluate control effectiveness
  • Provide Risk oversight and guidance as needed during operational process design to ensure compliance with Risk, Compliance and Legal policies and departmental procedures
  • Create, maintain and administer a sustainable framework for efficient and effective Operational Risk reporting across relevant Executives and Committees
  • Identify and assess severity and likelihood of issues for potential escalation and communication to Business Executives and Senior Risk Managers
  • Ensure ORO participation in control committees and other relevant governance forums meet required benchmarks
  • Bachelor's degree in Business, Finance, Economics, Accounting, or other quantitative discipline is required
  • An MBA degree and/or professional certification, such as CPA, CIA or CISA are preferred
  • 7 - 10 years’ experience in Financial Institution Risk, Business Operations, Business Process Improvement, Audit or Compliance
  • Strong knowledge of operations, and/or product support related business experience within Chase Wealth Management
  • Strong analytical skills and proven ability to develop solutions to complex problems
  • Ability to understand business functions quickly and to assess the operational, financial, regulatory or reputational impact control issues
  • Excellent communication skills, both written and verbal
  • Enthusiastic, self motivated, effective under pressure
  • Must work well individually, and in teams
  • Strong desk top skills (Excel, Word, PowerPoint, Business Objects) with the ability to quickly learn new applications
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