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CIB - Transaction Processing Supervisor - Team Leader

Req #: 180011240
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:
Description of Position
IS Ops –Prime Brokerage Middle Office- Pre-matching

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families. Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

The Prime Services Middle Office (MO) Department is responsible for facilitating the clearance and settlement of transactions in the Equity Prime Brokerage and Fixed Income Prime Brokerage, and the Broker Dealer Services accounts.  As a client aligned team, they work directly with clients (typically Hedge Funds and broker dealers), their trade counterparties and Core Operations to resolve outstanding settlement issues (Breaks, Fails, etc).  Additionally, the team also answers any inquiries a client may have with respect to the processing and settlement of their securities transactions
Key Responsibilities Include
  • Pre-match cover for global markets (T+1), across product class Equities, Fixed Income, ADR, ACATs, Balance orders, Margin tickets
  • Work directly with brokers & custodians globally to resolve issues related to unmatched exceptions and ensure matching & timely settlement.
  • Partner with middle office in enhancing the client experience
  • Unmatched trades & fails have up to date and accurate commentary for clients, middle office and Account managers to view.
  • Provide root cause analysis on unmatched trades, brokers & reasons
  • Daily, weekly , monthly reporting to ensure transparency on trade status and settlement performance
Job Requirements / Competencies:       
  • Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader
  • High level of client service focus
  • Monitoring & Adhere to daily work flow queues and ensure no TAT miss
  • Operational subject matter expertise preferred eg – Trade life cycle, settlements, trade types, interpreting swift messages
  • Plan and identify training requirements and ensure ownership of standard operating procedures and Issue logs
  • Maintain and publish, weekly, monthly KPI along side Team leader/Manager and participate in discussions with onshore management and teams
  • Strong time management skills required to meet the  internal and external deadlines/cutoffs
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