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IT Programt Manager - Vice President

Req #: 180005768
Location: Wilmington, DE, US
Job Category: Technology
Job Description:

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Role Description
  • Leads technical projects from initiation through implementation including phases such as planning, analysis, design, development, testing and implementation
  • A Project is defined as a unique endeavour with a defined end result that requires project management skills to deliver successfully 
  • Establishes project requirements, priorities, and deadlines.  Ensures project is completed in accordance with all Risk, Architecture and other relevant firmwide guidelines.  Coordinates resources (staff, equipment, vendors and consultants) across projects
  • Responsible for coaching and mentoring less experienced team members
  • Manages budget for assigned project(s), monitors project progress and adjusts resources and priorities accordingly
Key Responsibilities, Role Expectations and Success Factors
  • Issue / Risk Management: Resolves issues through mediation, negotiation with project team, or escalation with Matrix/Lead PM or Program Manager. Escalation Management - Knows when/what to escalate and to whom. Demonstrates ability to prioritize issues on the critical path accounting for multiple factors. Understands subject matter to facilitate meaningful issue and risk discussions.   
  • Financials / Budgets: Understands the cost elements that are included in a project budget that make up the business case. Provides input/manages the completion of the business case. Proactively seeks understanding of project hours variances and influences timely resolution.
  • Communications: Has sufficient understanding /subject matter expertise and preparedness of information to effectively communicate key messages across matrix project teams, IT or Business teams. Communicates confidently with Directors and other Senior Mangers. Provides proactive communications to key Stakeholders.
  • Project Planning and Tracking: Integration Management – Can successfully integrate planning tasks across multiple spaces within and across LOBs. Resource Management - Identifies and negotiates resource needs for projects. Successfully ensures business counterpart readiness activities are complete and takes ownership for entire end-to-end project.
  • Business Value Delivered: Scope Prioritization - Ability to manage project scope and work with the team to recommend options. Demonstrates understanding of subject matter needed to drive value delivery decisions.  
  • Manage and Support People: Proactively provides constructive performance feedback to Resource Managers on project resources as well as seeks feedback on his/her own performance. Motivates team members to get the best results. Global management, time zones and off shore resource coordination.
  • Dealing with Ambiguity: Defines, discovers documents, or standardizes processes as appropriate. May be hands-on or leveraging others to clarify or resolve process gaps. Follows through to completion with an eye towards repeatability.
  • Decision-Making: Empowers the project leads to make quality decisions in a timely manner. Ability within team to assess situations and make appropriate, effective, timely project decisions. Accepts accountability for decisions. Makes decisions in a timely manner, sometimes with incomplete information and under tight timelines and pressure.  
  • Organizational Agility: Understands organizational structure to influence and obtain agreement from Matrix or Project Leads. Knows who/where to pursue information within the organization and applies towards removing team obstacles. Has developed sufficient subject matter expertise to determine path needed to pursue.
  • Adherence to SDLC/Controls: Phase Exit Checklist and Tollgate Completion: Ensures correctness of all SDLC Phase Exit tollgates; Includes appropriate SDLC version for audit purposes. Understands strong controls and audit requirements; ensures project aligns with established practices. Project Artifacts Posting: ensure accuracy, timeliness and quality of products. Remediates all known compliance issues in a timely fashion to ensure on-time project delivery.
  • Annual Capacity/Complexity: Manages up to 30,000 hours across the job families


Desired Technical and Proficient Skills
  • Project Plan Creation
  • Project Task Estimation
  • Resource Scheduling
  • Risk Management
  • Issue Management
  • Adherence to Standard Project Lifecycle
  • Budget / Financial Management including Business Case completion
  • Evaluation of impact to Total Cost of Ownership
Skills & Experience
  • Self-starter with a proven track record in leadership and execution and 10+ years of project management experience
  • Experience in the Kanban Agile Framework
  • Style that promotes a culture of collaboration and teamwork
  • Ability to manage to tight deadlines with a mindset for flexibility
  • Critical thinking; ability to understand, dissect and analyze information
  • Strong written and verbal communication skills combined with solid project management ability
  • Comfortable working in an extremely fast paced environment, meet deadlines and prioritize accordingly
  • A pragmatic problem solver and “out-of-the box” analytical thinker that is capable of challenging the operating norm and making recommendations
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency and attention to detail
  • Ability to generate support from a wide-range of stakeholders and create a strong network of relationships among peers, internal partners and external constituencies
  • Ability to facilitate meetings with subject matter experts and management
  • Experience managing complex technology projects and tasks
  • Knowledge of Credit Card processing a plus.
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