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CIB - Transaction Processing Specialist - Operations Analyst

Req #: 180011196
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The primary responsibility of this position is to support the day to day Operations for the EMEA Charge team. The candidate will report to a Team Leader of EMEA Charges team. The role involves claim and settlement of charges for commercial payment order sent to/from JP Morgan EMEA branches for Treasury Services Clients.
Key Responsibilities would include:-
  • Process claims from third party banks, received via manual invoice, electronic or Nostro debits.
  • Incase of recovery, follow up with the banks for payment of invoices sent to them.
  • Respond to queries received via mailbox and resolve any client issue on priority
  • Ensure that all relevant deadlines and stipulated controls are met.
  • Provide MIS reports with accuracy and completeness of data.
  • Assist in the training/education of other members in job functions/procedures relating to the unit.
  • Process any required back-up tasks relating to production, identifying ways to improve current work practices.
  • To work with minimum supervision and act on own initiative to identify tasks to be undertaken.
  • To participate in the rotation of functions within the group ensuring no degradation to work flows.
    • Graduate with Minimum 2 years – International Payment Processing Operations or Fresh
    • Graduates with good academic record.
    • Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
    • Working Knowledge of SWIFT & international payment conventions & practices is preferable.
    • Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
    • Excellent written & oral communication skills in English.
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
    • An acute client focus.
    • Strong PC and analytical skills. 
    • Knowledge of MS Access, Excel, PowerPoint, and Word.
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