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Infrastructure Integration Specialist

Req #: 170124450
Location: Columbus, OH, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
  
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

 

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

 

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

 

This role with work within the Operations Technology organization and will support the delivery infrastructure and partner on the development and delivery of the applications to their target environments.  This role will include assisting with development and integration challenges required to refresh and migrate, and deployment into classic infrastructure and cloud environments.  The Integration Specialist will participate in environment planning, hardware ordering, tracking, reporting and delivery.  Day to day duties will include integrating into scrum teams to drive infrastructure requirements within the application teams’ development efforts, assisting with access and integration challenges as required, and planning the execution of application deployment in their target environments. 
 
Key Responsibilities
  • Partnering with development team efforts to implement their applications into corporate infrastructure and cloud environments.
  • Assisting with integration challenges associated with web application and database deployments.
  • Engage in level of effort discussions with developers as content expert in code to infrastructure integration
  • Plan, track and manage the proper use of technology infrastructure to optimize delivery and cost
  • Ability to collect, compile and manage all data associated with assigned infrastructure project deployments and service requests
  • Identify Service Desk process and knowledge gaps and streamline procedures for efficient response to customer inquires
  • Ability to create original documentation as well as update existing
  • Acts independently and leverages critical thinking
  • Advocates for customer base when faced with Infrastructure or Business Critical issues
  • Point of escalation for customer inquiries and problem resolution
  • May assists management in performing performance appraisals
  • Potential to participate in Team Talent evaluation

 

  • Strong application development background including web and database integration
  • Strong understanding of the service, functional area, and Infrastructure and their interdependencies
  • Understand infrastructure components, how they are tracked and managed in various systems; as well as their integration into application architecture
  • Understanding of KEON/BOKS/LDAP access control systems
  • In depth knowledge of infrastructure support methods
  • Minimum 3+ years of service level management experience
  • Minimum 3+ years working in Linux based environments
  • Application development background and experience.
  • Ability to learn and embrace new tools and systems quickly
  • Strong ability to self-manage, gauge a situation, and take appropriate action
  • Strong technical aptitude and willingness to learn new technology
  • Understanding of operating systems, database concepts, and middleware
  • Ability to build and maintain exception customer relationships
  • Excellent written and verbal communication skills
  • Strong team facilitation skills
  • Ability to read application architectural logical and physical diagrams
  • Knowledge of project management basics
  • Strong presentation skills
  • Has a mindset for risk and control compliance to departmental and company wide standards
  • Executes within a client centric environment for teams and contributors
  • Works effectively with teams and stakeholders to achieve common goals
  • Works well with team members, develops meaningful relationships to achieve common goals, and communicates effectively to gain shared understanding of strategic requirements
  • Understands firm wide priorities and technology offerings and collaborates with teams where appropriate
  • Works to increase speed of delivery without compromising quality
  • Manages risk and control compliance to departmental and company wide standards

 

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