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Senior Business System Analyst – Infrastructure

Req #: 180012397
Location: Houston, TX, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of approximately $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. 

The Global Technology Infrastructure Core Foundation Services team (GTI CFS) is responsible for providing end to end support for critical technologies that are used across the company. This includes Configuration and Orchestration, Identity Management, Name Services, Enterprise Monitoring Solutions, and automation tools used to manage these technologies.
We are looking for a Technical Business Analyst to join our growing engineering team and build out the next generation of automation technology for our platform. The ideal candidate is a hands-on person that has strong background in implementing complex technologies. We are looking for someone who can help the businesses implement solutions that help facilitate:
  • Data analysis of the organization’s need to ensure automation development effort is focused on the biggest return on investment
  • Recommending technical solutions to meet the business needs (Technology)  by working with technology teams that range from development and production support teams
  • Communicating with both management and non-management teams to design solutions
  • Working with a team of software engineers and infrastructure developers to deliver automation frameworks that will be adopted by all technologists
As part of the Configuration Management and Automation Services (CMAS) team you will businesses implement the next generation of automation frameworks to be adopted by all technology teams that transforms how JP Morgan Chase approaches resiliency, operational efficiencies, and adoption of modern DevOps practices.
In the role of a technical Business Analyst, you will be responsible for:
  • Understanding the automation product and drive adoption on the technology teams
  • Provide technical training on the product
  • Develop Agile Product Backlog items for presentation to development teams and technology owners including appropriate assumptions, acceptance criteria, User details, and non-functional requirements
  • Understanding what the technology users do and how it is accomplished and key process dependencies that may exist
  • Analyze business technical requirements to identify information, procedures and decision flows
  • Assist in identifying scope of work
  • Ability to communicate technical information to a non-technical audience; communication of business information to a technical audience
  • Co-ordinate testing efforts with Quality Assurance
  • Collaborate cross functionality with infrastructure developers, support teams, and other software engineering teams
  • Working with a team of software engineers and infrastructure developers to deliver automation frameworks that will be adopted by all technologists
  • Provide recommendations for continuous improvements
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred; Master’s degree preferred
  • Previous experience in infrastructure or software development role required.
  • Minimum of 4 years’ practical experience in technical business analysis required
  • Minimum of 3 years’ experience in scrum/agile environments;
  • Experience gathering requirements from the client/business and documenting
  • Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required
  • Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally required
  • Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data as required.
  • Experience working on an Agile/Scrum team preferred
  • Excellent verbal and written communication skills
  • Working with teams that use the following software/tools:
    • Modern programming languages: Java, Python, etc.
    • Infrastructure automation technologies: Ansible, Puppet, Chef, etc.
    • Build automation technologies: Maven, Jenkins, etc.
    • Monitoring technologies: Nagios, Tivoli, SCOM, etc.
    • Building APIs and services using REST, SOAP, etc.
    • Creating a distributed streaming or messaging layer using QPID, RabbitMQ, Kafka, etc.
    • Scripting languages like PowerShell, Perl, Shell, etc.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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