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Applications Support

Req #: 180008324
Location: Plano, TX, US
Job Category: Technology
Job Description:

Seeking Production Engineer for Home Lending Applications.



Successful candidate will : 

  • Is recognized as a positive team member and is capable of defusing complicated interpersonal issues while managing customer expectations.
  • Spearheads complex programs that span multiple inter-organizational units and interfaces with more experienced teams. Is a leader in identifying critical, high pay-off technology strategies and prioritizes team efforts accordingly.
  • Possesses advanced knowledge of business application and services.  
  • Advanced understanding of LoB technology drivers and their impact on architecture design
  • Advanced understanding of performance and monitoring
  • Proficient in more than one specific infrastructure technology
  • Advanced understanding of best practices and J P M Chase policies
  • Advanced troubleshooting skills


- Ensure back-up and recovery strategies are in place and effective by executing Disaster Recovery planning and testing.

- Influence production stability through strong production Readiness management.

- Manage production infrastructure (servers/network) and maintenance periods.

- Develop and distribute accurate performance metrics.

- Support information gathering for the audit and IT Risk agenda.

- Implement minor application code fixes and data updates via SQL updates.

- Anticipate problems and analyze ways to mitigate the risk.

- Articulate the business value and impact of advanced technical and non-technical information.

- Identify when issues need to be raised to management and/or vendors for assistance.


Technical skills should include:

- SQL (any dialect)

- Oracle Ex

- SQL Server 2005/2008, Oracle


- Knowledge of any scheduler (Autosys/Control-M)

- Basic understanding of ETL technologies for supporting data extraction, loading and transformation

- Unix / Linux background preferred.


Desired background

- Application development or MIS background with related degree.

- Understanding designing and implementing proactive systems monitoring and health checks.

- Demonstrated Experience in Production Support and Related Activities.

- Oracle Express application development or MIS background with related degree.

- Incident management life cycle skills and experience.

- Experience developing system metrics and stability reporting.

- Knowledge of Problem and Change Management processes and tools.

- Excellent written and verbal communication skills with various levels of an organization.

- Ability to influence and lead technical conversations within other IT groups to guide problems to resolution

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