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Mission Control Management Lead, Consumer & Community Banking, VP

Req #: 180007994
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

The Consumer & Community Banking (CCB) Mission Control Vice President (VP) will be a thought-leader, critical in supporting our market leading position by ensuring a consistent, always available customer experience. The successful candidate will be a key to delivering new market capability and delivering seamless experience changes to our customers in a real time environment. This position is regionally focused with global influence on stakeholders, working with teams across the US, Singapore and India. 


Our organization is highly innovative, and technologies we rely upon are ever changing.  Our teams are agile in nature, and are rapidly taking on new capabilities, tools and methods including Automation, DevOps, Continuous Integration and Cloud.  Successful candidates will demonstrate technical acumen across a broad reach of technologies, and have the proven ability to adapt to an ever changing environment. 


The VP will be responsible for operating a best in class Mission Control Applications Operations Team for the CCB line of business technology production environment. This position will be responsible for Mission Control Application Operations production support functions within a given portfolio. This includes:


  • Application Operations – deployment of application code through our standard change process
  • Application change quality reviews and assessment - Manage application change deployments for quality, urgency and readiness.
  • Support application production incidents - participate in incidents requiring operations production access, assisting L2 and AD SMEs in driving MTTD and MTTR aggressively.
  • Mission Control point of escalation during technically complex P1 issues to assist in resolution and restoring service, as required.
  • Engaging with the PAC and Command Center to drive end to end improvements in incident response, incident management and service restoration.
  • Assist in driving key automation efforts to reduce or eliminate manual effort in the deployment of application code changes and CCB continuous delivery efforts




  • Lead a team of approximately 10 – 15+ resources or individual contributors
  • Help champion the adoption of a DevOps mindset for the creation of an integrated Mission Control, with close collaboration across CCB production management.
  • Be a key contributor to building the production organization and transforming the environment from a distributed, LOB aligned function to a consolidated CCB function
  • Requires high levels of partnership and influence with AD teams
  • Identify and partner with L2, Infrastructure, and AD teams to implement automation opportunities to drive down toil and reduce technical debt
  • Identify and implement tooling enhancements, ensuring full visibility into the Mission Control environment and driving proactive identification and resolution of issues.
  • Engage directly with technology leadership to resolve incidents and drive continuous improvement in the production environment
  • Assist in the design and execution of transforming the current production environment and moving aggressively to target state encompassing greater efficiency, stability and effectiveness, as well as the identification of improvement opportunities


Superior IT talent management and relationship building skills, given extensive interfacing required with both senior members of the CCB business as well as IT peer management. Hands on manager, who can drive change, influence and lead across business and technology. Experience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components. Proven experience delivering tactical IT programs, preferably in a DevOps, Cloud and Agile delivery environment. 


Additional qualifications:

  • Bachelor's degree in related technical/business areas or equivalent work experience
  • Minimum 7 years of IT experience and related management experience
  • Knowledge and experience designing and implementing DevOps organizations
  • Knowledge and experience across multiple platforms, including Cloud architecture
  • Continuous Integration – participation in Agile teams to enable swift and secure continuous integration that is Production ready
  • Application Optimization - in partnership with AD, identify redundant points of interaction, wasted resource consumption and proactively identify customer experience issues
  • Resiliency – Engineer modern deployment methods and drive remediation of resiliency gaps, partner with Application Development to drive resolution, and own the acceptance of the result.
  • Delivery –participate in architectural design reviews to ensure Production considerations and non-functional requirements are understood included in stories and definition of done.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations
  • Understanding and working knowledge of automation tooling such as: Jira, Jenkins, Chef, Puppet, Ansible
  • Application development and/or production support experience
  • Ability to influence and drive change at senior levels
  • Leadership skills, drive for continuous improvement
  • Excellent interpersonal, relationship and negotiating skills
  • Commitment to attract, develop and retain talent
  • Critical thinking skills
  • Experience of leading teams of similar size and complexity
  • Experience in a client facing role (external or internal)
  • Knowledge of applicable business areas, the supporting technology architecture, and applicable processes
  • Knowledge of relevant applications and development of life cycles
  • Excellent written and oral communication skills


Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

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