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Merchant Services - Program Manager/ Process Designer/ Business Architect

Req #: 180012582
Location: Plano, TX, US
Job Category: Project Management
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
 Business Architect
  • Understand client needs and design client journeys (focus on high-level processes) to deliver exceptional client experiences and business values
  • Identifies and architects business capabilities for the targeted client journey
Process Designer
  • Collaborates with the business architect develop detailed processes (maps) that deliver on the desired client experience
  • Defines responsibilities of each role, inclusive of experience and education required for the role
Program Manager
  • Drive program execution to deliver business values and desired outcome
  • Lead teams to develop and implement actionable solutions and remove impediments
  • Prepare the business for change and accelerate adoption
  • Business engineering skills – understand the business, ability to design and implement sustainable business changes
  • Agile mind set and behaviors – value people and interactions over processes and tools; value working products over comprehensive documentation; customer collaboration over customer negotiation; responding to change over following a plan
  • “T” shaped – multi-disciplined and deep expertise in one ore more areas, e.g. a business analyst who is great at business analysis and also good at project management and has strong technical skills
  • Passionate and purposeful – demonstrates passion around delivering values to our internal and external customers
  • Comfortable in ambiguity – ability to work effective in situations with high level of uncertainty and rapid changes

  • BS degree in Engineering, Computer Science, Information Systems, Business or equivalent experience required, MBA preferred
  • 5-10 years equivalent or relevant experience required/strongly preferred
  • Ability to work on cross-functional teams in a high-paced, Agile work environment
  • Ability to work independently and create goals and vision for delivery in ambiguous or new situations
  • Demonstrated strong leadership and insightful analytical skills
  • Ability to problem-solve and clearly articulate objectives and the required path(s) to implement new process/program
  • Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders
  • Excellent influencing-without-authority skills
  • Sense of urgency with disposition to execute and a demonstrated career of successful program implementations
  • Demonstrated experience in driving strategy within a large multi-segment organization, preferably in the payments or banking industry
  • Proven exceptional relationship building skills inside and outside the organization
  • Proven experience in working across departments, lines of business within large organizations

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