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Applications Support & Monitoring - Operations Analyst

Req #: 180001304
Location: Bournemouth, ENG, UK
Job Category: Technology
Job Description:
As one of the main technology HUBS For EMEA the scope of work in Bournemouth is truly remarkable, we are at the forefront of innovation within the financial services industry and are pioneering the use of cutting edge technologies.
The Corporate Technology Application Support Monitoring team provides support of hundreds of applications across the CT Portfolio in a 24x7 environment. We focus on consistent methods and technologies to manage the health, performance, and support costs, while reducing risk while delivering high value across the Corporate Technology portfolio. We strive to deliver value to our business partners through service excellence, innovation and efficiency gains.
As an Application Support & Monitoring – Operations Analyst, identify opportunities to improve support quality and efficiency through automation and tool implementation/configuration. This role will be the expert within the department for the services and tools we utilize and those available to be utilized within JPMC.
This role will act as a consultant to customers and global ASM Staff, as well as a resource for the Monitoring Services Operations and Development Teams – to ensure service levels and tool maximization. This will include continual analysis of the end-to-end services provided by ASM, identifying and implementing tool, automation and process improvements to increase application resiliency – with the goal of avoiding or minimizing outages and impacts.
Key Responsibilities here:
Key responsibilities include:
  • As part of the ASM Team, define and deliver against core business objectives and department operating model.
  • Utilize in support automation and the tools available or in use within JPMC.
  • Assist application on-boarding/service provisioning and transition of production application support tasks into the ASM Team:
  • Meet with L2/L3 Teams to present the team Service Catalog – and work with those teams to identify opportunities that will benefit those teams to move to ASM.
  • Identify efficiency gains to be realized through increased service optimization and economies of scale through our use of standardized tools and efficient standardized practices.
  • Follow standard on-board procedures and redefine as necessary to ensure improved coverage and proactive analysis.
  • Participates in in Daily Operation issues as necessary – to ensure knowledge of day-to-day tasks and issues faced by the team.
  • Define and implement or refine ASM departmental operating procedures and norms as necessary to improve service levels.
  • Define and refine RACI and SLA/SLE levels for ASM Team
  • Identify and lead the creation of self-service tools and web services – example includes SharePoint/Web Sites, Button workflow tools, Automation and vendor self-service tools.
  • Continually analyze service metrics to identify production resiliency improvement opportunities. Present findings and recommendations to Monitoring Team, ASM Team and other technology stakeholders to discuss, agree and implement solutions.
  • Provides technical oversight to infrastructure, application, and project teams to ensure services are implemented as designed or improved.
  • Perform onboarding project management and reporting.
  • Application Support experience with Bachelors degree (or equivalent experience).
  • Experience in leading support definition and implementation –
  • Enterprise Monitoring and Alerting Tools knowledge - e.g. APICA, App Dynamics, Geneos, Nagios, Foglight, etc.
  • Enterprise Job Scheduling Tools, e.g. Control-M, AutoSys, etc.
  • Linux/Unix skills (Shell Scripting preferred but not essential)
  • Web services, IIS, Apache/Tomcat
  • Database skills, including fundamental understanding of SQL and Stored Procedures
  • Server Administrative skills/experience
Preferred Skills:
  • Experience with workflow and automation tools.
  • Must be able to multi-task in a complex production environment and quickly

We offer highly competitive benefits including pension, bonus scheme, private medical for you and your family, as well as the freedom to innovate, continuous technology training, global collaboration and career mobility.


About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at

The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation. 


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