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Business Analysis and Reporting Specialist - Investigative Support

Req #: 180012870
Location: Dallas, TX, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

Global Security and Investigations protects the firm's employees and assets throughout the world.  This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security guard management and alarm response, crisis management, ATM, branch and corporate building security and customer safety, physical crime investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations on a global basis, fraud investigations and cyber security.


This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

The hours for this role will be 10:00am - 7:00pm

 

As a Business Analysis & Reporting Specialist, you will:

  • Be responsible for reviewing account activity, analyzing and identifying information and thoroughly documenting in a MS Windows application database for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines.
  • Answer a high volume of incoming telephone calls from account holders, law enforcement, and internal lines of business regarding the reporting of suspicious or fraudulent activity.
  • Isolate suspicious transaction by date, time and location and then perform the retrieval of the identified surveillance footage

GSIC

GSIC

    • Strong decision making, sound judgment & analytical skills
    • Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.
    • Attention to detail, able to ask probing questions and tactfully address discrepancies
    • Ability to work in a fast paced phone environment and adhere to strict timelines
    • Intermediate PC skills & keyboard / typing
    • Excellent verbal and written communication skills
    • Professional attitude
    • Prior customer service experience beneficial
    • Prior Fraud prevention or detection experience a plus
    • Continuing education in Business / Communications / Criminal Justice preferred
    • Bilingual (English/Spanish) beneficial

     

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