Operations Control Manager – Asset Pricing & Reference Data Operations
About J.P. Morgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan is available at http://www.jpmorganchase.com/
The Chief Data Office Operations team supports, manages and maintains reference data to ensure that our customers, employees, and lines of business are in adherence with firm standards and required regulations. Our mission is to improve the quality of reference data used across the organization and provide compliance operational support across the firm’s global businesses and functions. We are driving a culture of quality and continuous improvement toward the best outcome for client experience, our colleagues and JPMorgan Chase. We do the right thing, even when it’s not the easy thing. If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at J.P. Morgan Chase.
Business Area Description
Asset Pricing & Reference Data Operations (APRD) will help the company evolve to a more integrated data management strategy, which is globally consistent and usable for business, finance, risk and regulatory requirements. Our processes and systems associated with the production and consumption of reference data are managed by a number of areas, in a variety of ways. As such, the Firmwide Data Management Executive Committee has agreed to establish a centralized technology and operations team that will be responsible for managing enterprise reference data, including the Financial, Instrument, Product, Pricing, Client and Common reference data our businesses and corporate groups rely on for reporting and other purposes.
The Global Controls team within APRD provides end-to-end oversight of the operations’ control environment, ensuring timely issue identification, escalation of risks, and effective remediation / solutions. The team also operates as an extension of the Firmwide Oversight and Control organization, ensuring APRD adherence to all JPMC control standards, policies, and procedures.
This individual will be responsible for
Review workflows to minimize risks associated with the product & improve overall control environment. Sample checks of work against set procedures and SPOT checks form part of profile.
Development, maintenance and ongoing enhancement of process controls incl. initiation of projects, where required
Implementation of controls to mitigate process risks in case of Operational Errors / Near Misses/ Exceptions
Strong Stakeholder Engagement to ensure identification of issues, quick completion of action plans via scheduled platforms as well as opportunities to deliver back via training/ awareness sessions
Rollout regular training programs esp. regards aspects like Controls Along the Transaction Lifecycle, Risk Reporting, SOX, Audit etc or specific/ need based ones incl. policies & procedures
Review key risk indicator framework; Scorecards, Dashboards to ensure appropriateness of Metrics / KPIs and facilitate business reviews
Prepare Data Analysis and build a strong and robust MIS platform and program & drive productivity initiatives to improve controls
Monitor compliance of policies and procedures relative to risk exposure
End to end reviews of transitioning processes, discuss/ escalate issues, develop robust culture of tracking & reporting metrics after go-live
Ensure excellent internal audit ratings; co-ordinate all internal & external audits
Ensure compliance to required procedures & governance practices
Responsible for certain Management Reports
Identification of potential Information Security issues & Information Risks;
Implementation of risk management practices to mitigate and process/ framework for regular monitoring;
Monitor compliance to policies and procedures;
Enhance floor and management awareness on security concerns and expectation
Infrastructure & Business Resiliency:
Work closely with Global Resiliency Risk Managers (RRMs), Business Heads and GTI teams to effectively build resiliency
Take lead in developing / Improving Business Resiliency Strategy. Review and advise business recovery/ disaster recovery plans
Facilitate technology implementations & infrastructure requirements for disaster recovery capability
Co-ordinate designing of test specifications for Recovery Tests. Administer/ monitor capability for Recovery; Co-ordinate recovery tests & Monitor closure of test gaps
Effectively support the Operations Management during Crisis or Emergency & Lead in Crisis Management Planning & Execution Initiatives
- Bachelor's degree or equivalent experience in accounting, finance, business or related field
- 7 to 9 years in the financial services industry; including background in operational risk management, audit, compliance, or operations
- Good understanding of Operations functions and processes.
- Relevant risk management experience and awareness either gathered through a risk or audit role, although other relevant experience would be considered.
- Working knowledge of operational risk frameworks (e.g. RCSA practices, loss event databases, KRIs) in a regulated environment (i.e. Basel II standards, FFIEC guidance, etc.)
- Self-motivated & confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary
- Strong interpersonal and analytic skills, particularly influencing and negotiation
- Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
- Effective communicator with excellent written and verbal communication skills
- Results oriented/self-motivator
- Excellent organizational skills