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Wealth Management, Mortgage Underwriting Quality Control Supervisor, Associate

Req #: 180007892
Location: Westerville, OH, US
Job Category: Asset Management
Job Description:
About JP Morgan Asset and Wealth Management
J.P. Morgan Asset and Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
Our Business:
The Private Banking Mortgage Center provides end to end mortgage origination in all 50 states for Private Banking clients with unique needs.  Our loans are generally complex transactions due to the financial diversity and sophistication of the client base.  Our clients expect the highest levels of quality service throughout the process, resulting in an exceptional client experience.   
Position Description:
The mortgage center supervisor has direct responsibility for managing the day to day execution of the team's responsibilities, as well as the resolution of issues related to the underwriting team.   As a supervisor of the underwriting department, you will oversee a team of 4-8 underwriters responsible for but not limited to:
  • Manage a staff of underwriters, to include the hiring, coaching and development of staff to maximize production results and efficiencies.   Responsible for evaluating and managing performance, conducting performance reviews,  development of staff to include corrective action and termination recommendations,  managing schedules and approving time.  Conduct regular team meetings to ensure that staff is informed and aware of changes impacting their role and the department.Underwrite mortgage loans for high net worth individuals. 
  • The mortgage supervisor manages and prioritizes the workflow for the day to day operation of the Underwriting team to maximize productivity and quality.   Ensure that department standards, volumes, and SLAs are met. Ensure compliance with process and procedures, as well as maintaining high customer service levels for internal partners and customers.  Regularly monitor incoming volumes to ensure appropriate alignment of headcount and resources.
  • Collaborate with the mortgage advisory team and internal mortgage center partners to resolve production, quality, and service related issues within the team and the Mortgage Center more broadly.  Participate in projects related to productivity improvements, compliance, and others matters as needed.
  • Monitor and identify trends, best practices, and regulatory developments. Recommend suggestions for improving efficiencies within the department, as well as more broadly within the Mortgage Center.  Recommend and document changes to process and policy.  Oversee compliance with regulatory requirements that impact the department, including Regulations Z and B, RESPA and HMDA.
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this
position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan
Originator requirements.


  • Minimum of  5 years mortgage operations experience; preferably with  Underwriting knowledge of Jumbo mortgages and/or complex financing considerations
  • 1-3 years mortgage operations supervisory or management experience, including experience coaching, team-building, and mentoring others
  • Excellent verbal and written communication skills required
  • Ability to manage and maintain productivity during peak periods, high volumes, and stressful situations .
  • Knowledge and understanding of federal, state and local regulations.
  • Demonstrated ability to manage workflow and priorities.
  • Proven record of  reliable customer service to internal and external customers.
  • Proficient PC skills, including Word, Excel, Outlook
  • High school diploma or equivalent required
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