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DevOps Technical Associate

Req #: 180004170
Location: Plano, TX, US
Job Category: Technology
Job Description:
About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Job Description:

The position is a technical Subject Matter Expert that is accountable for the technical stability of the applications in the production environment for Servicing and Default applications. Staff provide Engineering expertise to facilitate operational availability and performance of internally and externally developed systems.  They design, manage and implement non-functional capabilities for solutions in physical, virtual and cloud environments.  Their solutions are in support of areas including Automation, Monitoring, Alerting, Logging, Performance, Infrastructure, Configuration, and Ongoing Operations.  Provide occasional 24/7 on-call escalation support as required.

  • Gain a thorough understanding of the technical architecture of the end-to-end product platform, through knowledge sharing sessions and personal investigation.
  •  Create and maintain end-to-end product flow diagrams, and ensure all architecture components are well documented.
  •  Raise concerns about the technical product design that could put the stability and resiliency of the platform at risk. 
  •  Be the point of escalation during technically complex P1 issues to assist in resolution and restoring service, as required.
  •  Actively participate in root cause analysis of S1/S2 incidents and contribute to the resolution thereof, eliminating repeat issues and driving down MTTR (Time to Repair).
  • Proactively identify technical improvements to thematic recurring production tickets of any severity; reduce/eliminate false or un-actionable alerts and event storms.
  •  Identify and Act on Continuous Improvement opportunities with Infrastructure teams and Application Development teams to implement automation opportunities to drive down toil and reduce technical debt
  • Identify and implement tooling enhancements, ensuring full visibility into the environment  and driving proactive identification and resolution of issues.
  •  In partnership with AD, participate in architectural design reviews to ensure non-functional requirements are included from design through implementation. These include  Standards, best practices and Compensating Controls, Backups, Performance Requirements, Capacity Management / Application scalability, Monitoring and alerting, Resiliency, Service and Operational Level Agreements, Application Knowledge Support Artifacts
  •  Drive resiliency of the application product suite, implementing the appropriate Continuity Management plans according to defined business requirements.  This includes  Disaster Recovery (DR), High Availability (HA), and/or Sustained Resiliency (SR) planning and automated, seamless execution. 
  • Bachelor's degree or minimum five years equivalent work experience in combined business, and IT experience required.
  • 5+ years of Application Development work experience throughout the full project delivery lifecycle. Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
  • 2+ years Application Production management and Support with proven success resolving the actual root cause of issues.
  • 3+ years experience in log analysis and system health monitoring tools. i.e.  Splunk, DynaTrace, CloudWatch; infrastructure engineering, especially as relates to Digital and Web channels; Java/J2EE technology stack and web technologies; relational databases such as DB2 and Casandra;  queue technologies, such as MQ/JMS/Kafka; Resolving hardware and software hygiene breaks
  • Knowledge in Oracle 10/11g and/or SQL databases
  • Understand networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.
  • Linux (Ubuntu, CentOS, Red Hat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
  • One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, eb-extensions)
  • Experience with Incident Management methodologies, systems and tools. Proven experience in incident/problem management.
  • Capable of executing and delivering on a multitude of concurrent initiatives in a dynamic environment.
  • Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously.
  • Excellent communication verbal and written skills, with the ability to contribute to large conference calls. Comfortable providing clear problem descriptions in terminology understood by a broad audience in a time sensitive environment. 
  • Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Strong knowledge of relevant applications and development life cycle methodologies, including Agile.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint.
  • One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ancible, BMC Atrium Orchestrator etc.) a plus
  • One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, eb-extensions) a plus
  • AWS Certs a plus
  • Banking and/or financial services industry experiences a plus.
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