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Technical Production Management - Product Flow Owner

Req #: 180013345
Location: Plano, TX, US
Job Category: Technology
Job Description:

JP Morgan Chase is undertaking an aggressive digital transformation agenda within the Consumer and Community Bank (CCB) which serves over 50 million customers, and which builds on the success of the current mobile and online service offerings. JPMC is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position JPMC as the undisputed leader in digital financial services and payments and to enable JPMC to deliver the highly personalized, real time experiences that customers increasingly expect.

The Production Product Flow Owner in CCB is primarily focused on the successful delivery of the Service provided by the end to end Product Flow.  Key responsibilities include:
  • Advocates on behalf of the customer to drive stability of the product, including the end to end customer experience for the business flow
  • Maintains relationship with key partners & 3rd parties in the flow. Ensure transparency and communication of upcoming changes/Roadmap across all key stakeholders of applications in the flow.
  • Contributes to production roadmap based on pain points articulated by business of the current production functionality.
  • Drives reduction in incident volumes through the active tracking and monitoring of all aspects of the stability and resiliency of the applications in the flow.
  • Drives improvements that allow prompt detection of incidents and quick recovery from incidents through ensuring excellence in Event, Incident and Problem Management for all applications in the flow.
  • Drives the development of organizational  structure to support the end to end flow.
  • Hands-on experience in strategic transformation, problem solving, process re-engineering and analytical initiatives are critical to the role.
  • Strong technical background – application support experience is preferred.
  • Ability to establish strong partnership and influence across lines of business with the business, application teams, production support teams and external vendors (where applicable) is key.
  • Requires a combination of technical background and business acumen.
  • Minimum 8 years of Application Development and/or Production Management work experience
  • Understands Production Management roles, responsibilities, nomenclature, tools, processes and procedures around incident, problem, change, hygiene, capacity , monitoring, and documentation
  • Highly collaborative – Strong experience collaborating with and influencing cross functional teams on processes, procedures, culture, tools, etc. Strong partnership skills, builds relationships, understands how to find common ground to deliver on objectives
  • Change Agent (willing to challenge the status quo); strong drive for continuous improvement
  • Professional courage - takes on issues and challenges, calls it like s/he sees it
  • Deals well with ambiguity, can shape and define the future, take an idea and make it reality
  • Focus and judgment - can separate mission critical from "nice to haves"
  • Strong organizational navigation skills, politically aware and agile, can influence outcomes based upon well-reasoned views and arguments
  • Strong metrics analysis skills, with ability to draw conclusions based on data
  • Execution / Delivery oriented; Creative Problem Solver
  • Strong written and verbal communication, and presentation skills

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

It's time to take your career to the next level, and we can help. Apply today.

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