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Senior Team Member, Global Supplier Services Operation

Req #: 180013439
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

Senior Team Member, Global Supplier Service Operation

 

The Global Supplier Services Operation (GSSO) organization supports JPMorgan Chase in procuring circa $18 billion of goods and services each year.  As an integral part of SPS, the Global Support Hub (GSH) is offshore HUB in Mumbai and performs support activity for Sourcing and Procurement involving APAC, EMEA and NA regions.  

 

 
ROLES & RESPONSIBLITIES:
 
Operations:
·         Perform Ariba/ePurchase related activities for Global clients.
  • Partners with donor locations to resolve issues
  • Ensure compliance to statutory and regulatory requirements
  • Manage the efficient, timely entry and maintenance of documentation
  • Open to work in Night Shift - Important
 
Compliance with departmental benchmarks
  • Turnaround time
  • Error and productivity tracking (within departmental standards)
  • Satisfactory audit and internal Self-Assessment results
  • Identification and implementation of process improvements (project participation)
           
Internal Client Relationship Management:  
·         Manages client relationship and ensure Client satisfaction is maintained
·         Prepare reports tracking productivity and accuracy
 
Analytics:
  • Prepares reports /MIS on an as-needed basis.
  • Analyze actual spend (catalog/non-catalog items; commodity type); conduct value analysis and value purchasing
 
Peer Relationships
  • Information sharing
  • Active listening
  • Offering and seeking assistance and input
 
 
QUALIFICATION & REQUIREMENTS:
 
Education:
  • Bachelor's degree in Commerce (preferable) or related fields or a Degree in Procurement & Supply Chain Management
 
Work Experience:
 
  • At least two years procurement or related experience in backoffice /operations management including; preferably in a financial services organization.
 
Tool Knowledge:
 
  • Above average computer skills
  • Microsoft Office: (Excel, PowerPoint, MSWord)
  • Working knowledge of Ariba /ePurchase systems an advantage
 
Industry and Business Acumen:
·         Good Team Player
·         Ability to effectively manage relationships, both within the company and externally
·         Attitude and drive towards improvement & creating process efficiencies
·         Working knowledge of procurement process and supplier management an advantage
·         Familiar with e-Procurement Systems
·         Highly organized and assertive
·         Good communication skills (verbal and written; can communicate at the different levels of the organization)
 
 
Education:
  • Bachelor's degree in Commerce (preferable) or related fields or a Degree in Procurement & Supply Chain Management
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