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CIB Operations - Custody Middle Office –

Req #: 180013331
Location: Bournemouth, ENG, UK
Job Category: Operations
Job Description:


The CFS Middle Office Services hub provides full operational support to our clients' transaction processing needs by ensuring all aspects of the trade lifecycle are managed end to end efficiently, accurately and within market timeframes in a controlled environment to minimise risk.

The Vendor Management team is responsible for the oversight and maintenance of relationships and service levels received from third parties, including but not restricted to Brokers, Custodians and industry leading Vendors. Whilst developing strong working relationships with third parties, focus is on the identification of opportunities to improve service levels and operational efficiencies (both internal and external) to ensure JPM IOS and our clients receive robust, efficient service. In addition the Vendor Management team is responsible for monitoring market changes to ensure JPM IOS and our clients are aware of upcoming changes and potential impact.


Key responsibilities:

  • Partnering and working with 3rd party vendors, internal MOS parties and Business Management
  • Review current model and process efficiencies in order to drive change where appropriate
  • Act as single point of contact for all MOS 3rd party system administration requests
  • Manage and process all new user requests and off boarding of leavers, tracking request through to completion
  • Perform security administrator duties for 3rd party vendor systems
  • Complete semi annual system recertification process of all 3rd party systems in line with audit requirements
  • Analyze invalid requests and identify trends to resolve reoccurring issues
  • Query management
  • Ensure Standard Operating Procedures are reviewed and up to date in line with current processes
  • Scope and design of Management Information (MIS) – compiling of data and producing regular reporting as required by senior management


Key Skills/Experience Requirements:


  • Self-motivated, enthusiastic and a keen interest in risk and controls frameworks

  • Exceptional organisation skills and attention to detail

  • Willingness to ask questions, challenge the process and seek out answers
  • Strong Microsoft Office skills including Excel and Outlook

  • Effective analytical skills with ability to aggregate data, identify root causes and help drive process changes

  • Ability to multi-task, work well under pressure with commitment to deliver to deadlines

  • Strong Presentation, interpersonal and communication skills

  • Ability to prioritize workload between immediate and short term initiatives against long term projects

  • Quickly grasp and master new requirements and related knowledge
  • Ability to partner with a wide variety of diverse groups, both internally and externally

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


About J.P. Morgan Chase & Co.

J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at


JPMorgan offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan is an Equal Opportunity Employer.



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