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GPS Employee Relations Investigations Case Manager (Associate) – Human Resources

Req #: 180012221
Location: Taguig City, 00, PH
Job Category: Human Resources
Job Description:

JPMorgan Chase & Co. (NYSE:JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at



We have opportunities for GPS Employee Relations Investigations Case Manager position in our APAC Global People Support (GPS) Employee Relations group.



General Responsibility


Reporting to the GPS ER Investigations Team Manager, this GPS ER Investigations Case Manager will be a part of an experienced GPS ER Professionals who conducts and facilitates complex, sensitive and time-critical ER Investigations.

S/He will also partner with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.

Key Responsibilities

  • Consults on complex ER matters, providing effective advice, resolution and remediation

  • Documents investigative path, recommendations, and resolution. Writes investigative summaries in a clear, concise and legally defensible manner

  • Conducts climate assessments by leveraging inclusive investigative skills to identify underlying issues.

  • When appropriate, engages control partners including but not limited to the Global Securities and Investigations, Legal, Compliance, and HR colleagues within GPS and Corporate Employee Relations to assist in resolving serious work situations

  • Executes on a robust risk and controls agenda.

  • Provides ER Learning session and reporting to address emerging trends and issues

  • Performs other similar functions


Business & HR Acumen

  • Knowledgeable of HR practices, understanding of financial impact of HR decisions, knowledge of the financial services industry, and a global mindset to drive JPMorgan Chase & Co. business performance

  • Knowledgeable of Asia Pacific employment and labor laws

  • Knowledge of full range of ER practices; performance development & corrective action support, code of conduct investigations, workplace issues and conflicts including management practices concern, disputes and appeals, etc. 

  • Expert knowledge of ER, arbitration & mediation, legal proceedings/due process, fair employment practices, Affirmative Action, etc.


Consulting & Advising

  • Consults and partners with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results

  • Strong investigation/consulting/problem resolution experience with demonstrated ability to influence all employee levels from front line to senior leaders

  • Able to quickly size up a complex people/business situation, sort through the facts, develop alternatives and make sound recommendations. Serves as an escalation point.

  • Provides insight to clients to assess issues/potential risks and recommends actions to reach balanced solutions. Challenges clients to question assumptions & think through problems

  • Adjusts readily to multiple demands, shifting priorities and rapid change

Problem Solving/Decision Making & Risk & Controls

  • Identifies issues using critical thinking, data analytics and judgment to make fact based decisions and recommendations

  • Demonstrates and promotes expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues

  • Able to quickly review a highly sensitive situation, sort through fact and emotion.  Can assemble the full story by pulling together facts, information and opinions from a variety of sources while maintaining relationships.

  • Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate further risk to the firm

Change/Project Management

  • Identifies the need for and serves as a facilitator of change and innovation by using influence, an operational mindset and effective project management skills to promote engagement and participation

  • Uses project management skills to drive change plans and other initiatives with a focus on progress and results

  • Leads complex organizational change by coaching stakeholders on the importance of consistent messages and behaviors


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Minimum Qualifications

Education/Experience Requirements
  • Bachelor’s Degree in Business, Human Resources Management, Law or any related courses
  • 5+ years of HR experience in the financial services/ BPO industry which includes advising on employee relations matters
Knowledge and Skill Requirements
  • Detailed knowledge of employment laws and regulations
  • In-depth expertise of policies/procedures and business practices
  • Experience working with multiple partner groups including but not limited to Legal Counsel & Compliance professionals
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