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Chase Merchant Services-Product Director, Terminal Product

Req #: 170122210_1
Location: Plano, TX, US
Job Category: Product Management
Job Description:

JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Chase Merchant Services is the world’s leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.   



The Role:


The Executive Director, Product Manager- Senior will work closely with the Group Executive to define and articulate the Chase Merchant Services core acceptance solution objectives, strategies and product development roadmaps for our core terminals product offerings.  The goals for this position will be to:



Key Responsibilities:

  • Define the product strategy and create the product roadmap for Chase’s Class A terminal product offerings for the Merchant Services line of business, and manage a team of product managers to execute the product strategy.
  • Define the partnership strategy and create the product offering inventory and roadmap for Certified Class B terminal offerings.
  • Work with other senior leaders in the Product organization to execute the roadmap for Chase Merchant Services to deliver product capabilities necessary to maintain a leading acquiring position, both domestically and internationally.
  • Define the operational needs to support the terminal product roadmap and work with senior leaders within JP Morgan Chase & Co to create the capabilities necessary
  • Partner with outside companies (technology and industry) to create industry leading solutions for our customers.
  • Lead our efforts to influence terminal requirements and capabilities from our hardware manufacturing partners.
  • Leverage existing capabilities across CMS and JPMC to expand core acceptance solution adoption and create unique value added services for Chase customers
  • Translate ideas and/or concepts into viable business cases and scoping statements with clear and achievable objectives
  • Participate in defining the strategic vision, product roadmaps, product prioritization, execution and product support for acceptance solutions
  • Collaborate across the Enterprise Product team, and the broader CMS organization, to deliver against the Enterprise Product team’s objectives
  • Participate in overall CMS acceptance product strategy and leadership
  • Track progress of acceptance solution team objectives and goals


  • 10+ years’ experience in product management/development.
  • Solid understanding of payments value chain and commercial requirements around payment processing
  • Relationships with payment schemes (Visa, MasterCard, American Express, etc) and terminal solution providers a plus
  • Strong P&L responsibility and people management experience
  • Bachelor’s degree required; Master’s degree preferred
  • Background in acquiring/acceptance/payment processing and/or network products
  • Background in product development processes and project management processes
  • Understanding of product development lifecycle and deployment of new payment solutions


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