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Card Services - Marketing Senior Associate - Chase Ultimate Rewards Email Marketing

Req #: 180013371
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
JPMorgan Chase & Co.. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines,  Chase partners
• Increase customer engagement with Ultimate Rewards and Chase Branded Cards
•  Maintain a test & learn approach to optimize redemption mix and engage customers
•  Work closely with our agency to drive creative strategy for Ultimate Rewards emails
We’re looking for a collaborative teammate who is inspired to deliver the best in class experience for our customers and lead within a matrixed organization.


  • Successfully deliver best-in-class email communications that meets or exceeds customer expectations and business goals
  • Monitor results for trends, issues and opportunities to improve the customer experience (delivery rate, opt-out rates, etc.)
  • Demonstrated ability to articulate the vision of the Loyalty team in meetings with internal and external stakeholders
  • Lead vendors, customer experience and development teams to deliver a best in class marketing experience
  • Constantly identify and drive process improvements with our agency, vendors, and Chase teams to make it easier to get enhancements in market
  • 4+ years of Channel Marketing experience with additional experience in Loyalty or Product Management experience preferred
  • Demonstrated ability to lead discussions with cross-functional internal and external teams and agency partners
  • Problem solver with project management skills and the ability to prioritize and manage multiple priorities
  • Analytical thinker with ability to interpret results and site metrics to drive change
  • Strong communication and presentation skills
  • BA/BS degree or equivalent experience required
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