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Business Operations Associate (Commercial Real Estate Operational Risk & Control Team) - Commercial Bank - Ft. Worth, TX (near DFW Airport); or Chicago, IL

Req #: 180014383
Location: Fort Worth, TX, US
Job Category: Operations
Job Description:

The Business Operations Associate role resides within the Commercial Real Estate Operational Risk & Control (CRE OR&C) team, providing support to Real Estate Banking, Commercial Term Lending and Community Development Banking.  The Business Operations Associate will play a key role in supporting the effectiveness of internal processes/controls to comply with regulatory requirements in the business areas we support.  This person will work with business process/control owners and key support partners (CB Legal, CB Compliance, Corporate Fair Lending, etc.) to identify and implement best practices and solutions for process control, risk identification/mitigation and policy enhancements.



  • Work closely with the business to understand existing processes and controls.  Use this knowledge to help assess regulatory impacts.
  • Partner with team members to conduct process/control gap analysis and provide direction to the business.  For any issues, identify root cause, assist in the development of action plans and provide recommendations to remediate processes/controls.
  • Support efforts required to complete annual regulatory risk assessments (Fair Lending, AML/OFAC).
  • Partner with Legal, Compliance, Controls, Regulatory Operations, Corporate Fair Lending, etc. on key activities and analysis efforts.
  • Manage requests and coordinate responses for CRE-Front End audits, testing and exams.
  • Represent CRE OR&C on key projects and initiatives.
  • Produce recurring reporting and metrics, providing analysis and context with results. 
  • Develop materials in Visio and PowerPoint. 
  • Ability to manage multiple assignments and meet tight deadlines within a team environment.
  • Collaborative team player able to develop meaningful and effective working relationships.


  • 3+ years of related experience and an undergraduate or graduate school degree, including major course work in accounting, finance, business, or a combination of education and/or experience that would demonstrate the capability to perform the duties of the position.  Risk and Control, Compliance and/or Regulatory background a plus.
  • Financial Services and/or Public Accounting experience with an emphasis on risk, controls, and regulatory matters.  Commercial Real Estate experience is preferred but not required. 
  • Knowledge/background of internal control principles, operational risk management, audit, compliance, and/or operations is preferred.
  • Strong analytical skills, including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity.
  • Strong written and verbal communication skills, including the ability to effectively communicate issues at an executive level. 
  • Ability to maintain a high level of professionalism and sense of urgency, while remaining flexible and productive through shifting priorities. 
  • Accuracy and attention to detail is critical.
  • Demonstrated ability to manage expectations, to manage time, to achieve deadlines and to deliver quality results.
  • Intermediate to advanced user level of current versions of the following systems: Microsoft Word, Excel (pivot table, vlookup), Visio, PowerPoint and SharePoint.

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level.

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