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CIB Operations - Transfer Agency - Oversight Registration Manager

Req #: 180013586
Location: Senningerberg, L, LU
Job Category: Operations
Job Description:

Transfer Agency Oversight Manager  (based in Luxembourg)                                      


The main activities of the open position consist of ensuring high quality and timely processing of Transfer Agency activity and supporting Shareholder Registration, Sanctions & PEP Screening. This processing activity is generally carried out offshore with the oversight and governance remaining in Luxembourg, albeit Luxembourg staff are trained to process for contingency purposes. Client and investor contact remains in Luxembourg as a centre of excellence and the role requires timely and correct handling of such contact.
Duties and Responsibilities
The candidate will report to a member of the team’s management group with potential scope for people management within a small team.
The candidate will be required to be able to oversight TA activity within one or more of the area’s functional groupings as directed(eg Shareholder Services Registration, Sanctions & PEP Screening ).  Within this they will be expected to:  
  • Ensure adherence to relevant policies.
  • Ensure processing offshore or onshore, as appropriate,  is within agreed SLA norms.
  • Ensure effective monitoring and reporting of outstanding items / backlog
  • Ensure that all internal/external clients receive the highest quality of service, executing requests/instructions/queries accurately on the day of receipt (same day processing) while adhering to company standards. 
  • Escalate immediately incidents, apply corrective actions and follow up preventative actions.
  • Liaise with internal service providers.
  • Proactively contribute to the improvement of BAU and oversight processes.
  • Ensure self development
  • Check work performed by colleagues as per authority level.
  • Ensure production of reports and quality in deliveries.
  • Good knowledge and experience of Transfer Agency processing with at least three years experience in a supervisory or team leader position.
  • Fluency in English, written and spoken.
  • Fluency in Dutch or Flemish, written and spoken, would be an advantage.
  • Team player with people and performance management skills.
  • Strong analytical skills, investigation skills and attention to detail.
  • Ability to adhere to deadlines while focussing on results and accuracy.
  • Be adaptable and flexible.
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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