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CIB-Transfer Agency – Transfer Agency Specialist

Req #: 180013448
Location: Senningerberg, L, LU
Job Category: Operations
Job Description:
Department Description
J.P. Morgan Fund Services provides services including fund accounting, fund administration, investment operations, and transfer agency to mutual and pension funds. EMEA Transfer Agency is a department within the EMEA Fund Services Operations team that houses operational oversight & client facing professionals that support our day to day service delivery to clients.
Role Description
This is a dealing specialist position in Transfer Agency based in Luxembourg. The role of the Dealing Oversight Specialist is  to oversee the offshore location to ensure all investors instructions have been captured timely and accurately by the TA system, in accordance with the check lists, Funds prospectus and procedures provided. The role involves investor and client contact.
The Transfer Agency Operations Dealing Oversight Specialist will
  • Be an active participant on key initiatives driven by the Transfer Agency Operations Team
  • Ensure that  all investor instructions are processed in accordance with the applicable fund cut off times, procedures, prospectus, checklists
  • Return any instruction that cannot be executed to the appropriate team (either internal or client) for resolution
  • Receive, investigate and answer emails/queries from internal and external customers in a timely and accurate manner
  • Ensure that fund related reports are provided to clients as per agreed SLAs
  • Contribute to the creation and maintenance of procedures for new systems/processes and prepare training materials
  • Engage in internal projects, assess impacts, consolidate feedback and requirements for process enhancements and engage in testing efforts
  • Prepare run-books for exceptional processes
  • Use understanding of transfer agency operations to build out a progressive approach to improving the quality of service delivered to clients.
  • A self-starter with a strong sense of ownership and responsibility
  • Drive results through influence and communication
  • Proven analytical thinking skills
  • Strong Controls Focus: excellence in designing optimal operations controls & workflow 
  • Fluent in English, German, French  and Dutch can be a plus
Required Experience
  • Business Knowledge: strong product & business knowledge, including significant experience (3+ years)  working in transfer agency, able to demonstrate an in depth understanding of end to end operational processes
  • Experience in dealing with highly complex, demanding client organizations
  • Attention to detail
  • Ability to work under pressure to meet deadlines
  • People Management – in an oversight role
  • Excellent communication skills
  • GFAS & Multifonds experience (shareholder record keeping systems)
  • Organization: strong organizational and time management skills
  • Client facing: ability to interact efficiently with internal and external clients and effectively manage client expectations
  • Team player: comfortable working across all levels of the organisation and bringing teams together to achieve results
About J.P. Morgan’s Corporate & Investment Bank:
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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