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CIB – Investor Services - UK Depositary Receipts Client Service Manager – Analyst / Associate

Req #: 180014883
Location: London, ENG, UK
Job Category: Account Servicing
Job Description:
Depositary Receipts Client Service Manager
The role of the DR Client Service Manager (CSM) is to be a point of contact for managing the client relationship on the best possible terms and providing support to the client according to the highest standards.
The CSM coordinates a personalised delivery of service among functional groups internally, coordinates response to client inquiries, provides support to clients around special projects, manages operational delivery and coordinates fulfilment of compliance, legal and other internal requirements.
This is a "front office, client facing" role with significant interaction with key market participants including: issuers, custodian banks, registrars & transfer agents, legal advisors and stock exchanges. Excellent communication and presentation skills are required. The role requires broad representation of the business in external and internal situations.
The Role 
  • Working in conjunction with lead RM’s and regional management to provide solutions to the ADR issuer clients specifically
  • Advising clients on the activity in their depositary receipt program    
  • Participate in account planning sessions and be responsible for some level of execution
  • Providing assistance and clarification to the client base with regards to the dividend payment process, annual general meetings, proxy voting and other such corporate actions
  • “Translation” of local market corporate events in order to advise our clients as to their impact on the depositary receipt program
  • Liaison with the relevant stock exchanges and communication of exchange listing requirements
  • Manage the documentation process and execution of transactions to facilitate Employee Share Awards
  • Assistance in the proactive flow of information between the client and their investors
Candidate Specification  
  • Equities servicing experience – a clear understanding of proxy voting, corporate actions & global custody
  • Hands-on approach with a critical eye for detail
  • Strong due diligence and integrity
  • Strong interpersonal skills
  • Self motivated, proactive with a strong desire to learn and succeed
  • Demonstrated ability to work within tight time-frames with minimum errors
  • Confidence in liaising with senior management both internally and externally
  • Strong prioritisation and organisational skills
  • A proactive, professional and innovative attitude
  • A team approach to working
  • Language skills would be considered a plus, but not necessary
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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