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CIB-Treasury Services-Client Service Account Manager, VP

Req #: 180002632
Location: Tampa, FL, US
Job Category: Account Servicing
Job Description:
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About J.P. Morgan Treasury Services
J.P. Morgan Treasury Services (TS) is one of the world's largest providers of treasury management services. J.P. Morgan's TS business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.

What You Can Expect
• Direct responsibility for servicing a portfolio of large corporate or financial institution clients including the largest, most complex and global relationships in various markets or regions.
• Develops a thorough understanding of the clients business, industry and strategy and leads the service agenda to further enhance the client experience for these and clients with a similar profile.
• Trusted advisor to the client; proactively identifies opportunities to work with the client to improve quality and efficiency.
• Act as the client’s key service contact and escalation point. Advocates internally on the client’s behalf.
• Leads regular service reviews; introduces process improvements and cross-product solutions. Work in partnership with Sales to develop and execute service related relationship plans.
• Works to resolve complex issues, engaging appropriate business and external partners.
• Support junior CSAM colleagues providing holistic advice and insight, share best practice and coach to stretch service performance standards.
• Takes ownership of issues and escalates to ensure timely resolution while leading internally through to resolution. Manage expectations both externally and internally.
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on risk/legal requirements.

• Minimum of 7+ years of relevant industry and/or functional experience.
• College degree preferred
• In depth knowledge of Core and Advanced Treasury products; knowledgeable of global product suites.
• Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.
• Strong leader with ability to assess the big picture in complex situations.
• Creative thinker and problem solver.
• Excellent communication, presentation, negotiation and consultative skills.
• Excellent interpersonal skills and able to influence at all levels.
• Uses sound judgment to prioritize and act with sense of urgency.
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Project Management skills.
• Proficient in Microsoft Office Suite.
• Willingness to travel.
• Ability to be flexible with working hours when business needs arise.

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