JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
Commercial Card provides payment solutions to businesses, governments and other institutions for commercial expenditures, including business supplies, maintenance, repair, operational expenses and travel. Our solutions and best practices offer the control, reporting, reconciliation and financial benefits organizations need to streamline payment processes and help turn accounts payable departments into profit centers. Our online management applications provide clients with the ability to establish spending limits, create authorizations and workflows, streamline reporting and enforce buying policies throughout an organization.
This position is within the Commercial Card Product team supporting the delivery of production support requests, enhancement requests, and clients / field support requests as well as process review and improvements to service the Commercial Card Clients. The ideal candidate will demonstrate proven experience and skills necessary to lead projects on behalf of the Product team in a fast paced environment spanning Commercial Card functions as well as IT support and day-to-day management and control responsibilities. This individual will serve as the project lead in projects or tracks of work throughout various phases which may include coordination of business analysis and requirements definition, business and resource prioritization, design, development, implementation, testing and communication. The candidate ensures projects are completed on time with the proper level of controls while meeting all key business objectives. To be successful this individual will build and leverage partnerships across business groups and follow best practices for project delivery. They must be able to resolve conflicts and assist in resolving challenges as they are presented. This individual must be able to establish project management tools for the assigned projects (including project plans, issue logs, risk and watch items) while also ensuring priorities and deadlines are achieved and communicated effectively with various levels of stakeholders and management. This role requires a strong ability to convey project information in concise fashion with a strong emphasis on PowerPoint communication.
- BA/BS degree required, Masters preferred
- 3+ years proven experience with transaction processing systems (i.e. TSYS TS1)
- 3+ years proven experience in process design and reengineering
- Proven experience in leading projects (PMP certification a plus)
- Commercial Card experience required
- Understanding of the development life cycle including design, planning, development, testing, implementation
- Strong knowledge of standard project delivery framework
- Strong skills in Microsoft Excel and PowerPoint applications
- Strong overall written and verbal communication skills
- Experience driving results in a matrix management environment
- Ability to be flexible, follow tight deadlines, organize and prioritize work for self and others
- BA/BS degree required, Masters preferred
-Technical project experience
-Experience with Agile project methodology
-Experience with Customer service procedures and associated metrics
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