J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer & Community Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries. They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
Roles & Responsibilities:
Ø The primary responsibility of this position is to provide processing support for effective and efficient process delivery.
Ø Ensure adherence of operational procedures to complete task in an accurate and timely manner.
Ø Support the team in their mission to provide top quality operations.
Ø Document procedures and identify requirements for additional controls.
Ø Completion of daily checklist and reporting.
Ø Actively work with the team to resolve exceptions. Prepare case notes and discuss learning's with team.
Ø Look for opportunities to improve process efficiency
Ø Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
Ø Strong analytical and problem solving skills
Ø Excellent written and oral communication skills
Ø Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
Ø Result oriented, accepting responsibilities and challenges that take them outside their comfort zone
Ø Experience in Deposit or Retail reconciliations is preferred.