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L2 Application Support Analyst

Req #: 170113134
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:

The candidate will be part of the CT Operate team that provides support for suite of applications.

Key Responsibilities:

- Resolve and track production incidents and prevent reoccurrences

- Ensure that the application infrastructure is working fine, current and all updates are made in a timely manner.

- Understand and execute periodic health-checks pertaining to the batch, infrastructure and specialized processing

- Ensure all work is done on a ticket and there is communication to senior management and stakeholders on the progress

of the work.

- Ensure all change to UAT or production environments follow the change management procedures, all paperwork are

raised in time and all approvals are in place.

- Ensure shift-related documentation and communication is properly done

- Investigate any issue. If progress is not made in a reasonable time, escalate and seek help.

- Ensure all support documentation are updated with new management structure, infrastructure stack, and application

versions

- Ensure HPSM (Peregrine) queues are monitored for new issues and they are resolved and closed with the correct level

of engagement and timely manner.

- Ensure PLM activities are scheduled for all environments, applications and locations.

- Validate the different aspects of application after a PLM or change event.

- Participate in annual MEPC events

- Monitor the storage utilization for each application or location.

- Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of production

environments

- Partner closely with Application Development, Testing team and upstream consumers and other L2 Operate teams.

- Participate in on-call rotation for application support of production related issues.

- Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting.

- Create and improve system documentation (Run books, FAQs)

University degree level, and/or related work experience

3 + years experience in Unix, Sybase, Oracle, Autosys and PL/SQL

Essential Skills:

- Strong production support background with ability to work in complex application environment

- Strong PL/SQL programming and support experience

- Strong UNIX and Windows experience. Need to have ability to read and understand UNIX Shell scripts.

- Strong Sybase and Oracle database knowledge

- Knowledge of version control systems such as Subversion.

- Good problem solving skills

- Familiar with the full systems development lifecycle process

- Awareness and understanding of current industry developments

Desirable Skills:

- Knowledge of Finance and Regulatory reporting applications

Professional Skills:

- Written and verbal communication - Advanced

- Coordination Skills- Advanced

- Facilitation Skills face to face and virtual - Advanced

- Firm/Business Knowledge - Proficient

- Flexibility - Advanced

- Interpersonal Skills - Advanced

- Relationship Management / Partnership - Proficient

- Problem Management - Advanced

- Teamwork - Advanced

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