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Legal - Legal Records Manager - Legal Solutions Group - VP

Req #: 180015183
Location: Jersey City, NJ, US
Job Category: Legal
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Legal Department Description:
The Legal Department of JPMorgan Chase & Co is responsible for providing legal services to the Corporation.  The department also includes the Office of the Secretary (“OTS”).
Legal is organized by Practice Groups that conform to the organization of the Firm’s lines of business (LOBs) and corporate staff areas, allowing the legal staff to work closely with specific groups on a daily basis.  Each line of business has an LOB General Counsel, who is the Practice Group Head and who reports to the Firm’s General Counsel.  This structure provides the means for the legal teams to communicate legal and regulatory changes to the businesses and staff areas, and for the LOBs and staff areas to communicate business developments that have legal or regulatory implications to the legal teams in a timely manner.
Office of the General Counsel (“OGC”) Description:
The Office of the General Counsel supports the legal department’s delivery of legal services through an application of legal and other professional disciplines. The OGC sets the standards for the department’s centralized processes and controls; delivers tools the department uses to work efficiently and effectively; provides services where there are clear and measurable benefits of efficiency and consistency from centralization; drives the change agenda of the entire legal management team by bringing data, technology, innovation, legal knowledge and a client-centric approach to everything we do.
Legal Solutions Group Description:
The Legal Solutions Group is part of the Office of the General Counsel. Responsibilities include:
  • Design and govern a multi-year Technology Roadmap for Legal
  • Managing Legal applications, including coordination with Legal Technology, defect tracking, enhancement prioritization, business requirements, User Acceptance Testing (UAT) and data governance
  • Managing operations across Legal including end-user technology management, employee on-boarding and off-boarding, SharePoint development and maintenance, ancillary support (e.g. Security Liaison, Approval Central Administrator, etc.), and Center of Excellence level support for Legal applications and processes via the Legal Concierge.
  • Introducing innovation and improvement opportunities enabled by emerging Technology
Legal Records Manager - Position Duties and Responsibilities:
Legal Records management is part of the Legal Solutions Group of the Office of the General Counsel. The function requires experienced individuals with global records management awareness and background, able to understand the risk to the Firm of non-compliance with retention and management requirements.  The ideal candidate will work closely with the firmwide records management team and manage and coordinate records, of every type, throughout the entire Legal department globally. 
The ideal candidate will lead efforts to help global Legal in the effort to manage physical offsite and onsite, electronic, third party, and application records.  This individual will ensure the data and process requirements are accurately managed throughout these efforts.  The role requires cross-functional collaboration, including with line of business lawyers, support staff, as well as counterparts in Oversight and Controls.  The environment is fast-paced, often requiring that issues be addressed rapidly - to ensure the department stays in compliance.  The successful candidate must have strong analytical and collaborative skills, be able to work independently and be a true "self-starter."
Primary Responsibilities will include:
  • Operational records management of all Legal record inventories to ensure ongoing compliance
  • Work with record coordinators across the Legal department to track and dispose of records on a timely basis
  • Manage updates to Record class codes and changes to Legal Hold designations
  • Coordinate records transfers upon off-boarding individuals
  • Develop and deploy trainings to the Legal department
  • Participate in the buildout of new records management technology and functions
  • Manage workflow and tracking of open items that require resolution
  • Maintain and report record metrics to multiple internal consumers, including senior management
  • Secure approvals for all relevant destruction requests and maintain certificates of destruction
  • Act as an escalation point for record related inquiries; further escalate to attorney, if required
  • Maintain expertise in the suite of records management applications that are used to disposition records
  • Manage application classifications and electronic record repositories using dedicated system technology
  • Develop ongoing expertise regarding best records management practices in the industry
  • 10+ years of relevant professional experience in global records management, such as records project manager, or operational records manager; Financial industry experience is preferred
  • All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment. 
Preferred Skills:
  • Prior experience in financial global records operational management
  • Thorough understanding of the business environment
  • Structured, disciplined approach; operationally- minded
  • Analytical, flexible and pragmatic
  • Self-driven individual that evidences ownership of function
  • Strong communication and collaboration skills
  • Expert knowledge of Excel, SharePoint and PowerPoint
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