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Business Analysis

Req #: 180008088
Location: Plano, TX, US
Job Category: Technology
Job Description:

As a Business Analyst you will serve as liaison between IT, product management and business representatives focusing on internal and external customer requirements.  You will work closely with business partners to analyze business needs and review/produce specifications for new or existing applications that support payment transaction processing.  You will be responsible to identify, assess and document business requirements, providing input to priorities, and advising the business on solution options.  You should be comfortable leading cross-functional teams in requirements elicitation, discovery using Joint Analysis & Design (JAD) sessions and/or Agile Scrum forums.  You will work closely with the software development team and QA to ensure that they understand the requirements, specifications, workflow and context.  Experience with Agile Scrum and Waterfall methodologies and the overall Software Development Life Cycle (SDLC) is important.


The role requires an individual that has knowledge of various aspects of technology (i.e. Architecture, Infrastructure, Database and Software development).  The ability to empathize with business users, interpret their needs and convert them to solutions requirements is critical.  As a Business Analyst you are responsible for distilling high-level and detailed functional requirements from the individual business teams.  You must develop strong relationships with business stakeholders, technology teams, project management and other key contributors.  As one of the key contacts between Enterprise Systems Technology and the business, this is a very visible role that requires strong partnership with the business groups and technology teams. You must provide continuous communication of the practical implications of business decisions, issues and plans to business and technology teams.  You will have the additional following responsibilities: 

  • Elicit requirements by engaging the appropriate users and stakeholders in requirements gathering sessions using various methodologies including use case analysis, and business process analysis, and workflow modeling
  • Interface with the business on functional aspects throughout the project/product lifecycle. Liaise with business sponsors to understand business priorities and objectives.
  • Translate business needs into requirements that can be understood by application development teams.
  • Define new business processes or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model.
  • Document and manage the completion of functional requirements; obtain sign-off for functional requirements from necessary parties.
  • Provide subject matter expertise to the development and test teams throughout the project lifecycle.
  • Partner with Product Management counterparts to ensure that the functional requirements deliver on the business objectives defined in project charter/business case.
  • Provide support to Product Management and the business in measuring and improving performance of products, systems, and processes where possible.
  • Work across the organization to develop products and processes that deliver value to the business and merchants.
  • Collaborate with Technology counterparts to convey business and functional requirements using various artifacts including context diagrams, data models, workflows, use cases.
  • Employ various tools and techniques for scope definition, organizational impact analysis, business process mapping, and requirements definition.
  • Assist in defining measurable success criteria, developing and reviewing documented test plans, and coordination of UAT.
  • Create mockups and field level specifications when necessary to define specific reports, screens or other application functionality.
  • Engage in the appropriate processes to ensure compliance with policies, procedures and compliance mandates.
  • Create and maintain documentation on components, applications, and multi-platform products as part of each project.
  • Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.
  • Manage pre and post release expectations; coordinate defect & change requests raised.

 Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

  • At least 6 years experience in a business analyst or product management role
  • Undergraduate degree required
  • In-depth knowledge of software development, execution
  • Strong interpersonal and communication skills
  • Ability to develop and analyze product architecture
  • Ability to analyze market data and develop programs to market products and support the sales effort
  • Experience working directly with payment brands
When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.  In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.  Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.




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