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Merchant Services – VP, Sr. Product Manager - Integrated Treasury Products

Req #: 180013206
Location: Plano, TX, US
Job Category: Product Management
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The Integrated Treasury Products - Senior Product Manager will drive the vision, roadmap and direction for cross line-of-business initiatives across Merchant Services and its key internal partners. The incumbent in this role will be responsible for delivering interconnected product capabilities across business units to drive value to the firm.
  • Establish thought leadership and drive strategy for the evolution and maturation of cross line-of-business product value propositions
  • Key contributor in the development of future products and services that impact Merchant Services and other lines of business
  • Work closely with cross line of business partners to understand merchant/client needs, changes in industry landscape, and help drive solutions that are meaningful for clients and to all LOBs
  • Maintain product roadmaps, business cases and other artifacts necessary to drive support for new product initiatives
  • Contribute to the financial success of product outcome, including pricing strategy for products/services
  • Deliver and maintain accurate, up to date marketing collateral for the product
  • Structure and present reporting and updates to senior management
  • Keep on top of changes in merchant/client needs, industry and competitive trends and the regulatory landscape and impacts on the product
  • Engage regularly with Field teams (Business Development and Account Management) to better understand client needs and solicit client feedback guaranteeing we remain client experience focused
  • Work with internal teams to ensure materials that support cross LOB initiatives are accurately updated and available to internal and external users
  • Ensure that projects are completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines
  • Define education plan requirements including audience analysis, content definition, delivery methods, and timing
  • Deliver and/or coordinate product training and knowledge transfer sessions to impacted audiences as requested
  • Identify issues quickly, escalate and bring to closure, with a critical focus on client experience
  • Completion of other tasks (not listed above) that may be required from time to time
  • Bachelor’s degree required/MBA preferred
  • Minimum of 7 years of experience in product management and development
  • Expertise in payments - acquiring/acceptance/payment processing and/or digital payments experience preferred
  • 3-5 years Treasury sales experience including accounts payable, accounts receivable, and reporting, and strong understanding of Commercial Banking
  • Team player and capable of building relationships with key business partners
  • Ability to work in a matrixed organization and learn quickly
  • Deep understanding of product development lifecycle and deployment of new payment solutions
  • Talent for communication of complex business topics
  • General business strategy acumen
  • Expertise in collaborating with and leading multi-faceted teams
  • Excellent written and verbal communication skills are essential
  • Strong organizational and problem solving skills
  • Entrepreneurial spirit with a positive attitude
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