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Quality Assurance Manager

Req #: 180010232
Location: Columbus, OH, US
Job Category: Technology
Job Description:

As the Quality Assurance Manager, you will engage teams across a shared services technology organization in the Quality Assurance Program to help ensure software products are delivered with quality.   You will report on and communicate the quality posture of software delivery throughout software  development.  You will lead a quality assurance team that is focused on ensuring quality practices are in play and evolving towards continuous improvement. 


Working as a catalyst to establish a comprehensive and resilient Quality Assurance program, you will develop and maintain quality assurance standards/processes and manage quality improvement activities.  Create common business specific quality measurement frameworks and track improvement against these metrics.  Partnering with the CTO organizations, you will develop overall application testing strategies. Prioritize testing needs and develop cost estimates, when applicable. Ensure that quality assurance-related activities at both the program and at the project level are appropriately planned and executed. Work with Application/Technical Architect and Business/Technical Analysts to ensure that the acceptable range for test results and performance gets communicated to the appropriate testing teams. Ensure that technology problems are properly documented, and ensure that software defects are addressed. Partner with the Chief Development Office to ensure effective use of methodologies. Establish and maintain working relationships across all supporting businesses, IT, and among technology team members.

  • College degree, specialized training, or equivalent work experience
  • Minimum five years of relevant IT/quality management work experience
  • Expert knowledge of application(s) under responsibility and underlying infrastructure
  • Deep knowledge of Capability Maturity Model, Six Sigma, etc
  • Experience in delivering end-to-end technology implementation solutions
  • Deep understanding of software development process
  • Solid understanding of project management methodologies
  • Expertise with testing tools and methods
  • Strong communication and collaboration skills

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

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