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Technology Operations Associate

Req #: 180007145
Location: Taguig City, 00, PH
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
 
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
 
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
 
Information about JPMorgan Chase & Co. is available at
www.jpmorganchase.com.

 

 

Job Description:

 

1) Data Center Services (DCS) – Member of local staff for Data Center Services.  This includes Operations, incident support, technology placement, and physical guardianship of the firm's data. 

 

2) Media & IT Asset Management are operational responsible for the lifecycle management of all physical media & technology assets.           

Media & IT Asset Lifecycle Management

  • Physical Media & IT Asset inventory management.
  • Inventory data quality assurance.
  • Asset disposal and media destruction.
  • Asset release management.
  • Secure transportation.
  • Vendor service delivery management.

Backup & Restore Support

  • Backup environment support (all platforms)
  • Backup restore support (Legacy/Production)

Self Assessment & Issue Management

  • Control Self-Assessment (CSA) testing.
  • Operational self assessment management.
  • Issue & action plan management.                 

Training, Process & Tool Governance

  • Training development and governance
  • Process engineering and governance
  • Tools / Automation

3) Support Data Center Design projects, Cabling, managing Data Center capacity / efficiency (including toolsets) and long-term supply chain / demand planning activities.

 

Data Center Cabling

  • Product standards
  • Vendor management

Data Center Capacity

  • Metrics, reporting and efficiency analyses

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Qualifications:

  • Total of 10 years IT experience, seven (7) years of which in the infrastructure/application role, preferably within the financial services sector.
  • Experience in working in a dynamic and inclusive team.
  • Experience in managing vendor and supplier relationships.
  • Strong communicator able to create and maintain people relationships.
  • Relevant degree
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