Data Analytics Manager - Branch Workforce Planning, Vice President
The Business Planning and Analysis team is a part of Consumer and Community Banking Finance and is responsible for developing and managing staffing plans to ensure CCB Operation’s business objectives are met. The primary responsibilities of this team include volume / demand forecasting, capacity planning, resource scheduling and business analysis/support. This is a key role within a new team that has been developed to lead resource planning for Chase’s ~5,200 retail branches.
This position will lead the development of the analytical framework and infrastructure needed to provide all leadership levels with the business insights needed to ensure our branches are optimally staffed and that our customer service goals are being met. In addition to generating analytical insights, this position must be able to navigate operational realities and design solutions that work in the real world. They should possess the ability to create and execute a plan to bring their ideas across the finish line.
This role leverages proven technical abilities in a quantitative field to design and automate data based solutions and algorithms that both improve the customer experience and impact the bottom line. He or she can manipulate large and diverse datasets to extract meaningful business information solve real-world business problems. We need someone who is extremely intellectually curious and has a proven ability to manage large data sets and help build advanced analytical solutions in an operations environment.
The ideal candidate will be an innovative thought leader with the technical ability to drive process improvement across systems and platforms. This position requires working collaboratively amongst other talented team members and across the broader organization. A big part of the role is to be able to ask open-ended questions, identify issues, explore new ideas, and choose appropriate techniques for solving a given problem.
Specific responsibilities include:
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