As the Business Operations Manager within Centralized Support Services (CSS) you will be part of the Reporting and Analytics Team providing leadership for initiatives across Consumer & Community Banking (CCB). CSS is part of Operations Infrastructure which has responsibility for developing and managing Centers of Excellence focused on business support capabilities that reach across CCB business functions.
You will partner with business and technology partners to lead complex and/or highly visible initiatives and provide exceptional support to business partners across CCB.
Duties may include:
Execute business solutions by collaborating with partners to provide project planning and delivery elements including solution definition, roadmap planning and alignment, functional requirements, and program oversight for solution deployment
Ensure all complex and/or highly visible projects are delivered on time and with exceptional quality. Serve as a primary point of contact to senior leadership (and for business & technical partners) for issues impacting solution implementation
Complete requisite status reporting and all project deliverables on-time and under budget
Bridge the gap between business functions and technology experts to ensure solutions deliver expected functionality, adhere to established standards for design and performance, adhere to all risk, control and quality standards, and deliver the determined business value and expected results
Provide direction in design and delivery of Business Intelligence solutions that includes executive level report dashboards, operational interactive reporting and integrated reporting utilizing API capabilities
Develop recommendations to strengthen internal controls and improve operational efficiency. Be proactive towards early identification or recommendations for operational efficiencies
Develop and manage CSS initiatives and roadmap items by partnering with business teams, technical partners and demand management/PMO partners
Facilitate interactions between business, technology and PMO partners
Work directly with CSS and finance partners to manage project and CSS financials
Manage process for prioritizing work efforts and ensuring transparency of status among business leadership
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