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Market Director Trainee (Consumer Banking) New Jersey Region

Req #: 180015417
Location: Paramus, NJ, US
Job Category: Relationship Management/Sales
Job Description:
The Market Director–Banking Trainee is responsible for completing the Market Director–Banking Training Program and learning the business activities of a Market Director–Banking. The Market Director-Banking Trainee will be evaluated in the following areas:People: Assist in recruitment, development and retention of Bankers
  • Growth: Focus on building Branch Manager and Banker skills necessary for deposit and investment balance growth (e.g. Support Market Directors in the delivery of the Banker Development Training program)
  • Access: Partner with Branch Operating Model Leads, Market Directors–Banking and Wealth Management to support Innovation/Retrofit launch execution and continued performance monitoring of impacted branches
  • Customers: Develop and ensure OSAT (customer and overall satisfaction) strategies are in place; monitor implementation and ongoing performance with Market Director-Banking
  • Controls: Conduct joint visits to heightened branches with Field Resolution Specialist; Partner with regional support teams on various controls activities (e.g. Internal Controls Self Check, Collateral Champions)
  • Actively lead or partner on Region specific initiatives
  • Upon placement, the Market Director – Banking is responsible for overseeing the business activities and financial results in a designated geographical consumer market made up of approximately 20 branches.
The Market Director – Banking core responsibilities include:
  • Accountable for achieving deposit and investment growth in partnership with aligned Market Director - Investments, customer retention and expense management
  • Drive a well-managed risk and control environment to ensure market is safe and sound operationally
  • Coaches the team to safeguard our customers and business
  • Utilizes the ICSC to help team implement controls appropriately
  • Conduct disciplined business reviews to deep dive into branch financials and people results
  • Attract, retain and develop top talent
  • Create a culture of excellence and an environment that delivers an exceptional experience for both customers and employees
  • Lead and develop staff aligned to customer segment and deploy resources to optimize team performance
  • Actively coach branch managers to drive business results and achieve financial success
  • Drive integration between bankers and advisors to deliver a great customer experience
  • Foster an inclusive environment in which all branch employees can perform their best work
  • Liaise with all lines of business in your markets and encourage teamwork among all partners
  • Ensure effective communication and interaction in addressing customer needs
  • At least three years of sales management experience required, coupled with a proven track record of developing and coaching high performing sales teams
  • Branch management or other related management experience
  • Consumer/commercial credit knowledge; Understanding of financial planning and customer life cycle
  • Knowledge of financial markets and economic trends
  • Ability to succeed and be adaptable  in a high volume fast-paced dynamic business environment; ability to make quick and difficult decisions under pressure
  • Demonstrated leadership, motivational, influencing and problem solving skills
  • Strong commitment to upholding a safe and sound risk and controls environment
  • Ability to build trust and credibility with customers, business partners and staff
  • Strong commitment to superior customer service
  • Strong written, oral communication and excellent interpersonal skills
  • Entrepreneurial business spirit
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