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Technical Analyst

Req #: 180017902
Location: Chicago, IL, US
Job Category: Technology
Job Description:

The Technical Analyst for Digital Services bridges the gap between technology, design and product management. In this role, you will work with work stream leads to identify and define requirements for new and existing program metrics. You will also work closely with the metrics production team to relay requirements for the creation of new program metrics.



  • Translate business and design requirements into technical requirements for metrics production team
  • Perform critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high-level information into detailed workable requirements
  • Work with metrics production team and program work stream leads to understand the work effort for a requirement
  • Act as liaison between program leadership and the metrics production team
  • Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value
  • Ensure metrics data is accurate and relevant
  • Identify opportunities for process and tool improvements and drive those from concept to implementation
  • Experience in building, integrating and managing JIRA at an enterprise scrum level
  • Must have a solid understanding of workflow processes and how to engineer for collaboration and innovation
  • Experience creating filters using JQL in JIRA
  • Solid understanding of agile practices


  • Bachelor degree, specialized training or equivalent work experience
  • Minimum two years of combined business, project management, business analyst, developer or IT experience required
  • Experience creating senior management level metrics
  • Strong Microsoft excel skills
  • Experience using JIRA, specially JQL and JIRA Portfolio Management are
  • Knowledge of Agile Methodologies and Standards Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
  • Excellent written and verbal communication skills
  • Ability to develop strong client relationships
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