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Program Manager, Digital Platforms

Req #: 180016888
Location: New York, NY, US
Job Category: Project Management
Job Description:

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current mobile and online service offerings. We are investing in innovative ways to deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect.

The Digital Platforms team is at the heart of driving that transformation, focused on building out a high performance digital innovation and development culture, managing the Digital book of work to ensure a single-experience driven roadmap, and working closely with the management team to build capabilities that will excite our customers and lower our cost to serve.

Key Responsibilities:
A successful candidate will be passionate about disciplined continuous process improvement of in an Agile framework, helping to deliver impactful user experiences to our customers. The candidate will partner with overall testing teams to drive process improvement and root cause analysis across large, highly visible cross functional initiatives including:

  • Assisting in the planning and execution of application testing, working with process owners, business and Digital product managers, functional areas, customer experience/design teams and development.

  • Defining complex test strategies involving internal Chase applications, 3rd party vendor applications/microsites, as well as desktop and/or mobile applications

  • Providing process improvement and analysis support for large, complex, technology-dependent programs and projects that cut across business functional areas

  • Partnering with IT, QA and UAT leadership across all phases of the testing lifecycle

  • Driving root cause analysis around defects to drive identification of break in process and ongoing improvement

  • Develop and maintain standards and processes; manage quality improvement activities

  • Create common business specific quality measurement frameworks and track improvement against these metrics

  • Facilitate cross- Digital and cross-LOB process improvement discussions with key stakeholders at various level of the organization to drive identified issues to resolution

  • Establish, maintain and manage strategic Business and IT relationships

  • Partner with key IT and Business parties to ensure effective use of methodologies and communicate test strategies, test results and performance through testing teams

  • Contribute to continuous improvement by leveraging CMM, Six Sigma or other methodologies


The ideal candidate for this role must be a self-starter with have in-depth, hands-on experience driving digital program process and delivery, with experience in testing frameworks across industries that directly relate to banking or financial services being preferred. 

  • 8-15 years Financial Services experience with 8+ years in Quality Assurance/UAT, Program or Project Management capacity in IT or Business environment; Consumer banking/credit card experience is preferred, but not required.

  • Exceptional project and process management skills

  • Intermediate to Advanced MS Excel, PPT, Word, Project skills

  • Direct people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback

  • Demonstrated ability to manage multiple, strategic client relationships at the Executive Level as well as Supervisor level

  • Able to successfully multi-task across tactical and strategic initiatives

  • High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)

  • Honed consulting, influence, and negotiation skills to achieve desired outcomes

  • Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader

  • Able to manage time effectively, prioritize and escalate appropriately

    Strong attention to detail, follow-through and results oriented

  • Hands-on knowledge of Product and Software Development Life Cycle principles and testing methodologies/best practices

  • Experience working in an Agile development environment and with Agile project methodologies

  • Strong time management skills, with an ability to multi-task & handle multiple test assignments & prioritize one's own work

  • Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test

  • Passion for online & mobile technology and knowledge of industry structure, trends and influential companies

  • Written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner

  • Flexibility and adaptability able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

  • Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience

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