The Consumer and Community Banking (CCB) Central Support Team is primarily responsible for oversight and governance of several CCB Control Programs including the RCSA framework including Testing & Process Refresh, Issue Management, Keys, and FORCE Support. The team works across the all CCB Lines of Business, as well as with other control teams within the Oversight and Control organization, to govern program standards, identify and remediate control program issue, and provide guidance to key stakeholders in the CCB Lines of Business and Functions. The team partners with all control disciplines, adding an additional line of defense in support of Corporate Operational Risk, Corporate Oversight and Control, Compliance, and Audit, among others.
The role will serve as an “agent of change”. CCB is determined to transform into a customer obsessed institution, offering a distinctive "One Chase" experience. This will require a fundamental transformation of the way we work and how we organize our bank. “The One Chase Way”, our distinctive approach to drive change and deliver our ambitious performance targets in an agile way, will describe in detail how we are going to operationalize the new way of working and thereby enable CCB to achieve our ambitious North Star. The key cornerstones of "The One Chase Way" will be:
· Customer Obsession
o Customer at the heart of every decision
o accelerated time-to-market, agility embedded in our way-of-working
o autonomous and empowered teams
In this fast-paced, dynamic environment, you will have the opportunity to interact with multiple sub lines of business and key stakeholders. The ideal candidate will be self-motivated and self-directed, and thrive in a fast-paced and high-visibility work environment.
As a Program Manager / Agent of Change, the general responsibilities will support the CCB Oversight & Controls Risk and Controls (RCSA) User Community, including but not limited to:
Candidates must be proficient in the following:
This individual and his/her team will support several teams that may cross program boundaries.
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