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Global Supplier Services - Firm-wide Supplier Oversight Services - Oversight Operations Leader

Req #: 180014566
Location: Jersey City, NJ, US
Job Category: Compliance
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Firm-wide Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC.  This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard.  Within Firm-wide SOS Oversight Operations team is charged with overseeing supplier engagements across all lines of business (LOBs) under one global lead, with standard operating procedures and performance metrics.  We are seeking a skilled leader to build this team from the ground up leveraging current resources to take the organization to the next level.


Principle Duties and Responsibilities:

  • End to End engagement workflow management
  • Production engine for SOS, covering all LOB’s and Regions for all phases of Engagement lifecycle
  • Acts as Tool Subject Matter Expert
  • Provide transparency at engagement level including production meetings and MIS
  • Monitor Program Health and manage key issues
  • Support the broader GSS team in terms of UAT testing across all GSS tools
  • SOS workforce management (Load Balancing, Holiday Coverage)
  • Comprised of two thirds of the Global SOS organization supporting all engagements in OB /SS/DE phases
  • Have dedicated teams in each phase to enable functional expertise and speed of execution
  • Comprehensive support for OB across all GSS towers and tools
  • Face off Delivery Managers, Executive Sponsors and Portfolio Managers
  • Manage a Global  team (both direct and matrix reports) of SOS analysts supporting JPMC’s portfolio of Third Party engagements
  • Ensure SOS duties are delivered in an efficient, effective and sustainable way including global workforce management to KPIs/KRIs, load rebalancing
  • Ensure all TPO activities within the portfolio are delivered in a manner consistent with business objectives, TPO policy and regulatory guidance
  • Manage, monitor and track a pipeline of third party supplier's compliance to the Third Party Oversight program
  • Responsible for monitoring through various reports, tools, and system research for all engagements/services associated with the third party supplier
  • Proven leader and influencer and able to effect firm-wide change
  • 12+ years relevant work experience in Operations, Oversight & Control, Vendor Management, or related roles
  • Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at the senior management level
  • Strong personnel and organizational management skills, including expertise in issue and conflict resolution and the ability to effectively build, mentor, lead, develop and retain staff
  • Excellent business judgment, particularly the ability to proactively monitor the program to identify and address issues early, performing root cause analysis to develop long term solutions
  • Strong business analysis skills to enable efficient, accurate and objective decision making
  • Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
  • Excellent analytical skills
  • Knowledge of risk management and control principles
  • High level knowledge of TPO standards preferred
  • Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred.
  • Outstanding analytical, organizational and research skills
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