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Strategic Business Analyst - Operations Analytics

Req #: 180013565
Location: Mumbai, MH, IN
Job Category: Accounting/Finance/Audit/Risk
Job Description:
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries.  They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
The Strategic Business Analyst will perform and provide analytical support for the Fraud, Claims and Disputes Contact Strategy area by identifying, analyzing and influencing data-driven decision making.  The analyst will be involved in the design & development of new metrics, performing advanced analytics and improving controls. Additionally, you will be working on variety of analyses to provide data-driven insights to FCD group to understand customer behaviors with a focus on service interactions, perform in-depth analysis on fraud cases, identify opportunities to improve customer experience/engagement and achieve operational efficiency
  • Conduct in-depth and detailed oriented contact strategy analysis to:
    • Provide insights/root causes for business performance
    • Identify new operational and process opportunities. 
    • Business case preparations
    • Post implementation validations
  • Proactively communicate and collaborate with clients and internal teams to analyze information needs
  • Own and coordinate multiple projects with competing priorities
  • Manage full analytics lifecycle, starting from identifying opportunities, understanding business requirements, collecting / analyzing data, validating and making recommendations
  • Develop ad-hoc reporting based on business needs
  • Support audit preparations (reporting, analysis, control reports, etc.)
  • Present analyses / recommendations in verbal and written form to a wide audience that is clear, concise and easy to understand
    • Bachelor’s Degree and 3+ years of related analytical work experience or Master’s Degree in quantitative discipline

    • SQL and SAS skills required including ability to write code, manipulate data and synthesize data for business.

    • Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas

    • Fraud / credit card knowledge preferred

    • Excellent written and oral communication skills, and strong presentation skills

    • Requires skills with MS Office related products (Excel, PowerPoint, Access)

    • Results and client focused with a sense of urgency

    • Self-starter, works well independently and as a team player

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