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Application Support - Digital

Req #: 180017216
Location: New York, NY, US
Job Category: Technology
Job Description:
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. JPMC is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position JPMC as the undisputed leader in digital financial services and payments and to enable us to deliver the highly personalized, real time experiences that customers increasingly expect.
We are looking for an Application Support members with PM/BA skills who are self starters, and have enthusiasm and passion for driving change, a desire to improve upon our delivery processes and standards and one who is committed to operational excellence.
  • Responsible for facing-off with key business partners in order to understand the strategy, direction, and program objectives for the business.
  • Responsible for end-to-end Project Delivery and Execution (Scope through Implementation).
  • Manage activities related to maintenance of the Web/Mobile Applications that run daily.
  • Lead technology activity improvements and work streams to collaborate and achieve an overall business goal.
  • Work with multiple internal co-suppliers, external vendor and business partners to negotiate and influence driving technology initiatives.
  • Manage changes from initiation through implementation including phases such as planning, analysis, design development and implementation.
  • Manage day-to-day operational aspects- ability to drive and facilitate discussions and activities across functional teams
  • Ensure project is completed in accordance with all Risk, Architecture and other relevant firm wide guidelines.
  • Responsible for coaching and mentoring less experienced team mem
Skills Required:
  • Bachelor's Degree, preferably in Engineering, Business Management, or Technology related field, Masters is a plus
  • Minimum ten years experience in program management or other roles in technology implementations.
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Excellent business acumen with a strong ability to map business requirements to technical solutions
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
  • Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
  • Solid understanding of and demonstrated experience in using appropriate tools:
    • Agile Project Management tools such as Jira/Greenhopper, Rally, VersionOne or equivalent
    • Microsoft Project, Visio, and all Office Tools
    • Microsoft project, Excel, PowerPoint, CA Clarity PPM a plus
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