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Electronic Trading Infrastructure Unix/System Reliability Engineer

Req #: 180003826
Location: Houston, TX, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.


The Electronic Trading Infrastructure (ETI) team is a full service infrastructure delivery team supporting technology infrastructure design, implementation & operations within the Global Services Operations (GSO) in Global Technology Infrastructure (GTI).

ETI is going through a transformation effort to a Site Reliability Engineering (SRE) model. We are looking for software engineers with systems experience to kick off our journey. An ETI SRE will be primarily responsible for overseeing the electronic trading environment and ensuring availability through change management, monitoring, and capacity planning in a highly automated system. This resource is responsible for collecting business and technical requirements, engaging with industry partners, and producing solution designs to meet the specified requirements.  The resource is responsible for the build, configuration, and on-going hygiene of the server estate, with special emphasis being placed on the automation of the processes/workload in support of the above.  This resource is responsible for the operational support of the server estate, with emphasis being placed on the ability to submit outage/issue/incident data into a design and hygiene feedback loop to ensure maximum automation and outage avoidance.  This resource is responsible for ensuring that the proper Performance and Capacity analysis is performed on those designs during their lifecycles.  Additionally, they are responsible for planning and the execution of Proof of Concept (POC) exercises in support of the vendor selection phase of the solution design cycle.  An ETI SRE performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the overall application infrastructure (server, network, storage, third-party appliance, etc.) meets or exceeds ETI or broader standards of performance and user satisfaction.  An ETI SRE is a trusted advisor to the Business and AD community.
  • Maintain a thorough understanding of  advanced concepts in the fields of:
    • Processor and system architecture (processing cores, dedicated vs. shared cache, system buses, CPU, memory, I/O peripherals, etc.)
    • The Linux operating system (kernel vs. user space, scheduling, bypass drivers, etc.)
    • Network architecture and protocols (TCP/IP, Security, Routing, HTTP/HTTPS, VPNs, load-balancing, LAN vs. MAN vs. WAN, disparate Layer 1 technologies, etc.)
    • The requirements and unique constraints associated with high frequency/low latency trading environments
    • Latency monitoring concepts and relevant industry solutions
  • Design, implement, support and troubleshoot complex application environments.
  • Respond to inquiries from business users, AD staff, ETI staff, internal administrators, service providers, site personnel and outside vendors to provide technical assistance and support whenever necessary.
  • Troubleshooting malfunctions of network and server hardware and software applications to resolve operational issues and restore services.
  • Develop and deploy automated solutions in support of standard Operational processes
  • Demonstrated proficiency with a scripting/coding language(s) - Perl, Python, Ruby, shell
  • Demonstrated proficiency with a configuration management tool a plus - Puppet, Ansible, Chef
  • Financial industry experience; including Front, Middle, and Back Office trading flows a plus
  • Ability to communicate in an understandable, professional, and courteous manner, both written and verbal, at a level commensurate with the level of the audience
  • Strong organizational skills and ability to multi-task in a highly dynamic environment contained within a much larger functional organization
  • Education – BS or higher in Computer Science, Engineering or related technical discipline
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