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Web Application Support Analyst - Dev Ops - Infrastructure - Associate - London

Req #: 180014959
Location: London, ENG, UK
Job Category: Technology
Job Description:
About this Role
We are seeking a Lead Applications Support Analyst to join a worldwide client facing service. JPMorgan Markets (JPMM) spans all global regions with distributed Data Centres in multiple regions.
The role includes DevOps processes, application and infrastructure support for the JPMM Portal hosting over 100 financial applications
Key responsibilities
  • Supporting and improving the DevOps operating model for applications which are hosted on the JP Morgan Market platform. 
  • Regular engagement with business client services, infrastructure and other stakeholders.
  • Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications.
  • Manage Software deployment processes and tools.
  • Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
  • Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
  • Provide visibility into overall stability of the Markets Execution plant – provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.  
  • Identify and partner with development staff to eliminate single points of failure in the environment
The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles. 
  Tech skills:
  • Linux administration and host performance tuning
  • Management of internet facing multi-tier 24/7 critical web infrastructure.  
  • Understanding of Web-based, Java, or e-commerce applications
  • Understanding of scalable web based architecture
  • Understanding of internet security
  • Understanding of Load Balancing  
  • Experience supporting public/private cloud based applications.
  • Perl/Unix Shell Scripting
  • Network – Layer 2 & 3
  • Monitoring software  - Geneos, Splunk, and Open Source.  
  • Requires a logical and detailed approach to problem solving
  • Linux/Unix
  • Java
  • Apache Tomcat & Apache Web server
  • Software deployment tools
  • Configuration management tools.
  • Geneos
  • Messaging servers
About JPMorgan Chase & Co.
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion. 
The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.


J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer.
Closing date : March 29, 2018 
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