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Technology Controls Director

Req #: 180003710
Location: Jersey City, NJ, US
Job Category: Technology
Job Description:
Global Services Operations Technology Controls Officer
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The Technology Controls Officer (TCO) helps establish risk frameworks and provides guidance to the  infrastructure service areas to identify and manage risks, assess controls, and engage with internal and external organizations to determine adequacy of the control environment and residual risk.
Global Services Operations is the organization within GTI that provides critical global support of enterprise systems hosting business applications at the core of JPMorgan Chase & Co’s business. 
As the GSO TCO, you will provide risk management oversight of the IT Risk posture for Global Services Operations.  You will be engaged as a subject matter expert in maturing our risk practices, supporting our assessment processes and control reviews, and facilitate remediation efforts as needed.  You will partner with GSO senior leadership, GTI Risk Management, as well as with internal risk / audit / cyber partners to ensure adherence to existing policies and standards, regulatory requirements and best business practices. 
Key Responsibilities to Include:
  • Govern and coordinate relevant IT Risk activities (e.g., Internal and External audits, risk assessments, control testing, monitoring, vulnerability management, risk reporting) and remediation of identified gaps and issues.
  • Mature the GTI risk governance practice by defining and executing a risk strategy that is aligned with the GTI and Firm business and regulatory requirements.
  • Act as a subject matter expert in relation to various Technologies, IT Risk, Control and Security.
  • Forge strong business and technology relationships, and build a wide network throughout the firm, becoming a trusted partner with Lines of Businesses and Corporate functions such as Audit and IT Risk.
  • Participate in or lead programs to improve or remediate the control environment across GTI and partner with lines of business to improve the overall risk posture across the technology environment.
  • Interpret regulatory requirements and corporate policies, communicate these clearly alongside current status, and provide oversight of compliance as required.
  • Respond to regulatory enquiries and exams in partnership with the functional control leads.
  • Build and mature a culture focused on the pro-active awareness and improvement of the risk environment.
  • Implement efficient well defined risk procedures to provide value add risk management capabilities, and to ensure adequate resourcing to support GSO and overall  risk objectives.


  • Ability to assess existing processes and create new ones that proactively manage and reduce risk for the Firm.
  • Demonstrate and embed the behaviors and competencies that create a risk management mindset within the organization.
  • Foster an environment of regulatory awareness and ensure regulatory compliance.
  • Excellent organizational skills, coupled with ability to be versatile and flexible.
  • Exhibit sound business judgment and the ability to influence at all levels, particularly with Managing Directors and Executive Directors to focus on quality, forward looking risk assessments and remediation.
  • Work in a matrix management model across globally diverse virtual teams to deliver strategic initiatives
  • Support and monitor ongoing staff education and development in effective risk management.
  • Ability to drive action within the line of business ensuring the risk and control agenda is met.
  • Ensure resources are leveraged cost-effectively through budgeting and planning.
  • Experience in managing large and complex enterprise infrastructure across Plan, Build and Operate areas.
  • Knowledge of current regulatory impact and expectations on technology per Sarbanes Oxley, Gramm-Leach Bliley Act, Frank-Dodd, RESPA, and other regulations affecting the Credit Card industry.
  • Manage your own portfolio, and be able to define and prioritize your own scope of work
  • 10+ years of experience in Technology and preferable within the finance sector, and 7+ years of senior management tenure
  • Experience working with or in Fortune’s top 100 global companies
  • Successful in leading global risk management organizations, control assessments and remediation oversight
  • Experience working both independently and in a team-oriented, collaborative environment is essential
  • Excellent communicator at all levels of the organization
  • Strong influencing skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
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