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dCE DWM Studio & Briefing Center Manager

Req #: 180012697
Location: New York, NY, US
Job Category: Digital
Job Description:

The JPMorgan Chase Consumer Banking Experience Design team is responsible for creating a simple, capable, cohesive, human + personal digital banking experience for our over 70 million customers. We work across every possible channel; from our rich web application to our mobile application to eATMs to a range of virtual assistant experiences. Experience design partners closely with developers, user researchers, design planners + content editors to create and realize visions for digital banking products and experiences. Chase has established itself as a digital leader amongst large financial institutions. We want every touch point of Chase whether digital, in branch or indeed visiting a briefing center to feel tailored, flawless and customer centric.



The studio & briefing center manager is responsible for:

  1. support the DWM UX Design organization undertaking administrative tasks to support the team
  2. plan and facilitate high level customer, partner and analyst meetings in the Innovation Lab

The proximity to JPMC C-suite will guarantee exposure at the highest level and set a very high bar of excellence. You should have some experience planning events or briefings and be comfortable working to a deadline. You will rely on excellent organizational skills and the ability to effectively handle multiple priorities.

An ability to troubleshoot and resolve AV, mobile or PC issues will be highly valued in this role as this person will be expected to ensure the seamless operation of the center for guests and executives alike, providing a world class environment for briefings and presentations.

The briefing center will be a highly tuned representation of the JP Morgan Chase brand and as such this role will be expected to behave as a brand ambassador.


  • Strong PC/MAC skills (proficient knowledge of MS Word, Excel, and PowerPoint)
  • Excellent project management, communications and organizational skills
  • Superior interpersonal and relationship skills and experience interfacing with C-level executives.
  • Capable of becoming a contributor to the ongoing development of our Executive Briefing Centers
  • Ability to perform basic troubleshooting of PC, mobile and AV equipment (on site tech support provided)


  • Lead day to day design team activities and manage coverage
  • Calendar Management/ Outlook - Schedule internal/external meetings and appointments
  • Expense Management – Concur. Compile and submit expense reports in a timely manner
  • Develop and present executive briefings to a high standard, as well as event planning for key strategic events (high profile customers, government officials, community stakeholders, and key partners)
  • Follow pre and post visit analysis to ensure constant improvement of process and facility


  • Bachelor's degree, or equivalent work experience
  • Previous experience in event/ briefing planning or equivalent preferred
  • Background in marketing, design or technical support with some customer facing responsibilities
  • Track record of interacting with C-level executives.
  • Capable of presenting to individuals and groups on multiple topics within the center after training
  • Competent in handling ambiguity and conflict resolution associated with working in a fast paced and changing environment.
  • Demonstrated analytical, problem resolution and decision-making skills
  • Confidence to complete projects with limited supervision
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