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Diversity Drive - Bengaluru - CCB - 502 - Team Lead

Req #: 180018148
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

• Drive highest level of customer service and ensure escalations are quickly resolved with emphasis on fixing root cause to prevent recurrence.
• Consistently meet the Process SLAs and KPIs.
• Manage E2E escalations with ease involving communication with clients, auditors and internal stakeholders.
• Support BAU, resolve complex queries.
• Structured process around Error tracking, Analysis, feedback and Knowledge Management.
• Ensure adequate Backups are maintained for each function/person.
• Manage/ support operational projects
• Strategic planning, co-ordination and initiative driven characteristics.

Graduate in Commerce (Preferred) or Graduate in any stream  
4-7 Years

▪ Strong in communication
▪ Ability to manage global partners and requestors
▪ Ability to handle matrix reporting for self and teams
▪ Controls and innovation mindset
▪ Focus on Client, Quality and Control environment
▪ Ability to perform under pressure and meet deadlines and daily cut-offs.

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