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IT Business Systems Analyst

Req #: 180006687
Location: Wilmington, DE, US
Job Category: Technology
Job Description:


About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Job Description:
The Card Technology Business Analyst Team is looking for a Business Analyst professional to serve as the liaison between the lines of business and technology team, manage projects and identify solutions that enhance overall quality at Chase.  The Candidate needs to thrive in dynamic work environment working not only within the local team located at Chase Card Services Headquarters in Wilmington DE, but also working closely with teams located in Mumbai. 
 As a Business Analyst, you will analyze Business Requirements to understand the business needs and to determine how to best functionally fulfill those needs.  You will provide input to the High Level Functional Design and use this to create the low level functional design documents. You will work with the team to document system test scenarios and, at times execute system testing.
  • As a Business Analyst, your essential duties and responsibilities:
  • Identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs.
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
  • Analyze impact of proposed solution across the business, develop use cases, functional specification and source to target mappings to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews. 
  • Assist Testing Team by ensuring requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed - this will, at times, include creating the test plans for the project.
  • Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation. Provide and/or create relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and execute testing - all to ensure the testing results correspond to the business expectations. 
  • Translate business requirements into IT application impacts and business process impacts.
  • Develop and update functional use cases and conduct business process modeling to explain business requirements to development and QA teams.
  • Assist teams to ensure requirements are translated to test plans and implement new functionalities by running training sessions, demos and documentation development. 
  • Participate in Incident Management, Root Cause Analysis and High Risk reviews
  • Participate in Testing, Implementation Planning and Execution of complex applications


  • Degree in business, MIS, computer science, computer information systems, engineering or equivalent experience
  • Minimum 3 years of experience of progressive experience in Information Technology.
  • Minimum 3 years of proven ability to conduct accurate needs analysis, solve problems, assess technical capabilities, conduct strategic planning, build and motivate teams, and manage Software Testing projects.
  • Minimum 3 years of experience as a Business Analyst developing Functional Specifications, Process Flows, Use Cases and other SDLC deliverables. 
  • Minimum 1+ years working in an Agile development environment. 
Preferred Skills:
  • Self-starter with excellent analytical, communication and problem-solving skills
  • Ability to work well in a matrixed organization.
  • Ability to work under pressure and multi-task.
  • Experience of Credit Card industry a plus.
  • Blueprint experience a plus
  • Jira experience a plus
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