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Business Analyst

Req #: 180016893
Location: Wilmington, DE, US
Job Category: Technology
Job Description:
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Consumer & Community Banking consists of the following lines of business:
  • Consumer Banking serves 23 million households at 5,613 branches in 23 states, 20,513 ATMs, online, via mobile and by phone.
  • Mortgage Banking serves customers primarily through the branches, as well as by telephone and online. Services 7 million mortgage loans with combined balances of $1 trillion and offers purchase and refinance solutions to first-time and experienced home buyers.
  • Chase Card Services is the No.1 credit card issuer in the United States (based on outstanding), with $126 billion in average loans and 66 million credit cards in circulation.
  • Chase Wealth Management consists of two distinct but integrated businesses, Chase Private Client and Chase Investments. More than 3,000 advisors oversee $208 billion in investment assets in more than 2,461 branches.
  • Business Banking serves businesses with annual revenue up to $20 million in 23 states.
  • Auto Finance provides auto loans and leases to consumers through a national network of automotive dealers and on behalf of our manufacturer clients. 
  • Chase Commerce Solutions is a global leader in payment processing, partnering with merchants to enable them to accept multiple secure, easy-to-use payment methods such as credit and debit cards, gift cards, international payments and electronic check processing.
Across our CCB lines of business we are proud of the following leadership positions:
  • #1 ATM network
  • #1 SBA lender
  • #1 credit card issuer in the U.S.
  • #1 U.S. co-brand credit card issuer
  • #1 global Visa issuer   
  • #1 wholly-owned merchant acquirer
  • #2 branch network
  • #2 in mortgage originations
  • #3 in deposit market share
  • #2 in mortgage servicing
  • #3 non-captive auto lender in terms of new/used vehicles sold at franchised dealers
As a Business Analyst Lead for the Payment Networks Vendor Management Office, you are given the responsibility of being a key lead in the effective management of the IT relationship supporting Chase’s Card and Digital Wallet processing with Visa, MasterCard, and other Vendors as needed. This role requires disciplines such as data analysis, financial management, payment network oversight (Visa/MasterCard), business systems analysis, performance metrics, and reporting. It also requires working with multiple lines of business to analyze business requirements and review/produce specifications for any changes to technology payment applications impacting Payments Processing and/or the Digital platform.
Key Responsibilities:
Operations and Compliance Management:
  • Provide oversight for Third Party Risk Management and Audit Reviews to include the implementation of changes required from audit reviews alongside managing the remediation of any issues raised.
  • Manage all Chase required Application Risk Assessments and for the Visa and MasterCard application portfolio.
  • Ensure Visa and MasterCard services are accurately reflected in Chase’s application repository.
  • Partner with the Payment Network Office to analyze and/or prepare variances and waivers granted to Chase by Visa and MasterCard.
  • Serve as a Level 3 Escalation Point to assist in resolving issues involving either Visa or MasterCard in a timely manner.
  • Communicate industry updates, Payment Network changes, product updates, and processing changes impacting Card, Retail, Digital, and Merchant Services as it relates to Payments processing and Digital wallets.
  • Perform validation of Visa and MasterCard settings supporting Card and Digital processing (e.g. Token Service Enrollment Setup variables, Card Art settings, etc.).
  • Ensure department documentation (data library) remains evergreen.
Project Execution:
  • Serve as primary point of contact for interaction/coordination with Visa and/or MasterCard related to Digital activities.
  • Serve as a single point of contact for disseminating changes to interface specifications for Digital Wallet activities and collect/gather feedback from internal Chase teams.
  • Coordinate meetings to review and discuss changes and/or obtain answers and clarifications across multiple technology and business teams.
  • Coordinate and schedule testing needs for all major projects.
  • Coordinate configuration of new file transfers between Visa and/or MasterCard and Chase.
  • Coordinate infrastructure upgrades and connectivity projects between Payment Networks and Chase.
  • Coordinate defect review meetings with Payment Networks during projects and for BAU issues.
  • Exceptional verbal and written communication skills
  • Exceptional negotiation skills
  • Strong relationship management skills
  • Strong JPMC institutional knowledge and experiences with specific emphasis in both the acquiring and issuing side of payments
  • Strong understanding of the controls environment and its requirements across the Firm
  • Relentless drive to understand the details and the ability to rapidly distill and retain key facts
  • Exceptional analytical thinking skills with the ability to anticipate and prepare for the next step/phase
  • Exceptional leadership skills with the proven ability to influence without authority and leads by example through strong teamwork as well as setting high expectations for themselves and others
  • Comfortable operating in a self-sufficient and entrepreneurial manner
  • Demonstrated experience operating in a matrix organization and leading through ambiguity
  • Creates a culture of partnership and collaboration
  • Demonstrates superior judgment and urgency to mitigate risk that could impact the Firm’s reputation


  • 3-5 years of professional work experience in Information Technology within a large enterprise organization
  • IT Project Management or Business Systems Analyst experience preferred
  • Experience with all stages of the PDLC (Project Development Life Cycle) and Agile development
  • Understanding of Payment Processing for Credit and Debit cards
  • Emerging Payments experience to include Digital Wallets, Mobile Payments, and eCommerce
  • Experience in debit and/or credit card payments processing/technology preferred
  • Bachelor’s Degree in Management Information Systems or related field of study or equivalent experience in systems or software development
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