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Merchant Services - Change Management Specialist

Req #: 180014634
Location: Plano, TX, US
Job Category: Marketing/Communications
Job Description:
JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Chase Merchant Services is the world’s leading merchant acquirer with more than $1 trillion in annual transaction volume in 2017. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The consumer payments industry is rapidly evolving. Chase Merchant Services must continuously innovate and expand our products, geographies and technology to deliver world-class solutions for our clients.
The key objectives for the Change Management Specialist will center on the design, development, and implementation of a change management plan for our Build the Bank Initiative. This includes designing the approach, processes, and tracking measures from the ground up and coordinating support across a team of change management specialists and cross line of business brokers.
  • Support the definition and coordination of measurements for the Change Management approach and plan against overall project framework that:
    • Paint an accurate picture of where, when, and how friction is occurring across multiple initiative projects and teams
    • Enable the quickly mitigation of friction across teams and projects
    • Identify successful behaviors and wins in implementing new methodologies and practices
  • Proactively find ways to support a team environment that:
    • resiliently embraces change
    • promotes innovation
    • focuses on development
  • Bachelors degree required
  • Minimum of 5 years of equivalent or relevant experience required
  • Ability to work independently and create goals and vision for delivery in ambiguous or new situations
  • Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders
  • Excellent influencing-without-authority skills
  • Sense of urgency with disposition to take initiative and execute; demonstrated ability to problem solve in ambiguous or new situations
  • Demonstrated experience in driving change within a large multi-segment organization, preferably in the payments industry
  • Experience in managing people on small to mid-sized teams
  • Proven exceptional relationship building skills inside and outside the organization
  • Proven experience in working across departments, lines of business within large organizations
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